Adventure Tourism Experience – A Systematic Literature Review
Vedran Zubović - Faculty of Tourism and Hospitality Management, University of Rijeka, Primorska 46, 51410 Opatija, Croatia
DOI: https://doi.org/10.31410/tmt.2023-2024.211
Vedran Zubović - Faculty of Tourism and Hospitality Management, University of Rijeka, Primorska 46, 51410 Opatija, Croatia
DOI: https://doi.org/10.31410/tmt.2023-2024.211
8th International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era, Belgrade, 2023/2024, Published by: Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, North Macedonia; ISSN 2683-5673, ISBN 978-86-80194-81-3 ; Editors: Vuk Bevanda, associate professor, Faculty of Social Sciences, Belgrade, Serbia; Snežana Štetić, full time professor, The College of Tourism, Belgrade, Serbia, Printed by: SKRIPTA International, Belgrade
Abstract: The adventure tourism experience is a growing area of scholars’ research. This conceptual article thoroughly examines the fundamental concepts involved in the definition of Adventure Tourism, highlighting SERVQUAL dimensions (reliability, assurance, tangibles, empathy, and responsiveness) which can be applied to measure service quality in the adventure tourism experience. Publications from the Scopus and WoS databases, through the combination of complementary approaches of literature review and content analysis, revealed that Quality of Experience, Customer Satisfaction, Likelihood to Recommend and Intention to Revisit are theoretical dimensions that classify adventure tourism service quality through attributes of Physiological and Psychological Experience, Safety Management, Equipment Quality and Staff Competence.
Keywords: Adventure tourism; Adventure tourism experience; Literature review; Content analysis; Scopus and WoS database
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Keywords: Adventure tourism; Adventure tourism experience; Literature review; Content analysis; Scopus and WoS database
REFERENCES
Amici, A. A., Nadkarni, N. M., Lackey, N. Q., & Bricker, K. S. (2022). Conservation, education, and adventure tourism: A case study of adventure parks as potential venues for communication in Monteverde, Costa Rica. Journal of Ecotourism, 21(3), 230-245. https://doi.org/10.1080/14724049.2021.1933503
Bauer, P. (2014). Assessing Service Quality in Adventure Tourism. Irish Business Journal, 9(1), 54-65.
Bender, A. C., Guerreiro, M., Sequeira, B. D., & Mendes, J. (2022). Hedonic experiences at heritage attractions: the visitor’s perspective. International Journal of Culture, Tourism and Hospitality Research, 16(1), 138-151. https://doi.org/10.1108/IJCTHR-12-2020-0297
Bentley, T. A., Cater, C., & Page, S. J. (2010). Adventure and ecotourism safety in Queensland: Operator experiences and practice. Tourism Management, 31(5), 563-571. https://doi.org/10.1016/j.tourman.2009.03.006
Bentley, T. A., Page, S., & Edwards, J. (2008). Monitoring injury in the New Zealand adventure tourism sector: An operator survey. Journal of Travel Medicine, 15(6), 395-403. https://doi.org/10.1111/j.1708-8305.2008.00234.x
Bentley, T. A., Page, S., & Walker, L. (2004). The safety experience of New Zealand adventure tourism operators. Journal of Travel Medicine, 11(5), 280-286. https://doi.org/10.2310/7060.2004.19103
Bhattacharya, P., Mukhopadhyay, A., Saha, J., Samanta, B., Mondal, M., Bhattacharya, S., & Paul, S. (2023). Perception-satisfaction based quality assessment of tourism and hospitality services in the Himalayan region: An application of AHP-SERVQUAL approach on Sandakphu Trail, West Bengal, India. International Journal of Geoheritage and Parks, 11(2), 259-275. https://doi.org/10.1016/j.ijgeop.2023.04.001
Boudreau, P., Houge Mackenzie, S., & Hodge, K. (2022). Adventure-based mindsets helped maintain psychological well-being during COVID-19. Psychology of Sport and Exercise, 62, 1-11. https://doi.org/10.1016/j.psychsport.2022.102245
Boyes, M. (2013). Outdoor adventure and successful ageing. Ageing & Society, 33(4), 644-665. https://doi.org/10.1017/S0144686X12000165
Buckley, R. C. (2016). Qualitative analysis of emotions: fear and thrill. Frontiers in Psychology, 7, 1-13. https://doi.org/10.3389/fpsyg.2016.01187
Buckley, R. C. (2020). Adjusting whitewater recreation and tourism to an ageing market. Journal of Outdoor Recreation and Tourism, 29, 1-3. https://doi.org/10.1016/j.jort.2020.100280
Chen, X., Mak, B., & Kankhuni, Z. (2020). Storytelling approach of the self-reported slow adventure to Tibet: Constructing experience and identity. Tourism Management Perspectives, 35,1-9. https://doi.org/10.1016/j.tmp.2020.100679
Cheng, M., Edwards, D., Darcy, S., & Redfern, K. (2018). A tri-method approach to a review of adventure tourism literature: Bibliometric analysis, content analysis, and a quantitative systematic literature review. Journal of hospitality & tourism research, 42(6), 997-1020. https://doi.org/10.1177/1096348016640588
Cheng, Q., Guo, J., & Ling, S. (2013). Fuzzy importance-performance analysis of visitor satisfaction for theme park: the case of Fantawild Adventure in Taiwan, China. Current Issues in Tourism, 19(9), 895–912. https://doi.org/10.1080/13683500.2013.777399
Cherkani, N., & Quelhas Brito, P. (2017). Tourists’ Precautions in an Unsafe Destination: The Case of Agadir, Morocco. In V. Katsoni & K. Valander (Eds.), Innovative Approaches to Tourism and Leisure (Springer Proceedings in Business and Economics Book series, pp. 573–581). Cham: Springer International Publishing, Switzerland. https://doi.org/10.1007/978-3-319-67603-6_42
Clinch, H., & Filimonau, V. (2017). Instructors’ perspectives on risk management within adventure tourism. Tourism Planning & Development, 14(2), 220-239. https://doi.org/10.1080/21568316.2016.1204360
Dumitras, D. E., Mihai, V. C., Jitea, I. M., Donici, D., & Muresan, I. C. (2021). Adventure Tourism: Insight from Experienced Visitors of Romanian National and Natural Parks. Societies, 11(2), 1-11. https://doi.org/10.3390/soc11020041
Farkić, J., Filep, S., & Taylor, S. (2020). Shaping tourists’ wellbeing through guided slow adventures. Journal of Sustainable Tourism, 28(12), 2064-2080. https://doi.org/10.1080/09669582.2020.1789156
Gupta, A., & Sharma, R. (2019). Pro-environmental behaviour of adventure tourists: an applicability of value belief norm theory. Tourism: An International Interdisciplinary Journal, 67(3), 253-267.
Hansen, M., Hjalager, A. M., & Fyall, A. (2019). Adventure tourism innovation: Benefitting or hampering operations?. Journal of Outdoor Recreation and Tourism, 28, 1-18. https://doi.org/10.1016/j.jort.2019.100253
Hasan, M. K., & Neela, N. M. (2022). Adventure tourists’ electronic word-of-mouth (e-WOM) intention: The effect of water-based adventure experience, grandiose narcissism, and self-presentation. Tourism and Hospitality Research, 22(3), 284-298. https://doi.org/10.1177/146735842110263
Hendrikx, J., Johnson, J., & Shelly, C. (2016). Using GPS tracking to explore terrain preferences of heli-ski guides. Journal of outdoor recreation and tourism, 13, 34-43. https://doi.org/10.1016/j.jort.2015.11.004
Hillman, W. (2019). ‘Risky business’: The future for female trekking guides in Nepal. Tourism and Hospitality Research, 19(4), 397-407. https://doi.org/10.1177/1467358418768661
Holyfield, L., Jonas, L., & Zajicek, A. (2005). Adventure without risk is like Disneyland. In S. Lyng (Ed.), Edgework: The Sociology of Risk Taking (pp. 173-186). London: Routledge, Taylor & Francis Group, Great Britain.
Houge Mackenzie, S., Boudreau, P., & Raymond, E. (2020). Women’s adventure tour guiding experiences: Implications for well-being. Journal of Hospitality and Tourism Management, 45, 410-418. https://doi.org/10.1016/j.jhtm.2020.09.006
Houge Mackenzie, S., Hodge, K., & Boyes, M. (2013). The multiphasic and dynamic nature of flow in adventure experiences. Journal of Leisure Research, 45(2), 214-232. https://doi.org/10.18666/jlr-2013-v45-i2-3012
Houge Mackenzie, S., & Kerr, J. (2016). Co-creation and experience brokering in guided adventure tours. In S. Filep, J. Laing & M. Csikszentmihalyi (Eds.), Positive tourism (pp. 199-216). London: Routledge, Taylor & Francis Group, Great Britain. https://doi.org/10.4324/9781315707129
Houge Mackenzie, S., & Kerr, J. H. (2017). Positive motivational experience over a three-day outdoor adventure trek in Peru. Journal of Adventure Education and Outdoor Learning, 17(1), 4-17. https://doi.org/10.1080/14729679.2016.1189837
Huddart, D., & Stott, T. (2020). Adventure Tourism: Environmental Impacts and Management, Cham: Palgrave Macmillan.
Hungenberg, E., Davies, M., & Bailey, A. (2019). Understanding the adventure sportscape’s impact on consumers’ destination image and event conative loyalty. Event Management, 23(3), 329-346. https://doi.org/10.3727/152599518X15403853721448
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