TELEWORKING IN THE MANAGEMENT OF INTERNATIONAL TEAMS – EXPERIENCE REPORT
Leonilde Reis - Polytechnic Institute of Setúbal, Portugal, Campus de IPS, Estefanilha, Setúbal, Portugal
Clara Silveira - Polytechnic Institute of Guarda, Portugal, Avenida Dr. Francisco Sá Carneiro, n.º 50, Guarda, Portugal
Renato Duarte - IT Project Manager, Rua Saraiva de Carvalho, 149 – 4º Dto, Lisbon, Portugal
DOI: https://doi.org/10.31410/Balkans.JETSS.2021.4.1.23-30
Leonilde Reis - Polytechnic Institute of Setúbal, Portugal, Campus de IPS, Estefanilha, Setúbal, Portugal
Clara Silveira - Polytechnic Institute of Guarda, Portugal, Avenida Dr. Francisco Sá Carneiro, n.º 50, Guarda, Portugal
Renato Duarte - IT Project Manager, Rua Saraiva de Carvalho, 149 – 4º Dto, Lisbon, Portugal
DOI: https://doi.org/10.31410/Balkans.JETSS.2021.4.1.23-30
Balkans Journal of Emerging Trends in Social Sciences, (2021) , Vol 4, No 1
ISSN: 2620-164X
ISSN: 2620-164X
Abstract: The use of information and communication technologies in an organizational context allows enhancing performance and defining business support strategies. The objective of this paper is to research the importance of teleworking in order to reflect the conditions for monitoring international project teams, and in this sense to contribute to the optimization of the practices instituted. The most common business processes of organizations are supported by generic software products, also called enterprise resource planning, in which the organization consolidates its experience over time in order to provide increasingly better services. The main contributions of the paper focus on the presentation of the fundamental competences of the teams regarding the performance in configuration projects in view of the practical experience in the international labor market in face of pandemic scenario.
Keywords: Project management, Telework, Sustainability, Information and communication technologies, Information systems.
JEL Classification J53 · M15
REFERENCES
Ahmad, M., & Cuenca, R. (2013). Critical success factors for ERP implement. Robotics and Computer-
Integrated Manufacturing, 29, 104-111.
Becker, C., Chitchyan, R., Duboc, L., Easterbrook, S., Penzenstadler, B., Seyff, N., & Venters, C.
(2015). Sustainability Design and Software: The Karlskrona Manifesto. Proc. 37th International
Conference on Software Engineering (ICSE 15).
Bianchi, I., & Sousa, D. (2015). Governança de TI em universidades públicas: Proposta de um
modelo. Retrieved from CAPSI’2015: http://hdl.handle.net/1822/39467
Daneva, M., & Wieringa, R. (2008). Cost estimation for cross-organizational ERP projects: research
perspectives. (S. Netherlands, Ed.) Software Quality Journal, Vol. 16, Nº 3, 459-481.
Davenport, T. (2000). Mission critical: realizing the promise of enterprise systems. Harvard Business
School Press: Boston.
Dittrich, Y., Vaucouleur, S., & Giff, S. (2009). ERP customization as software engineering:
knowledge sharing and cooperation. IEEE Software, 26, 41-47.
Ferreira, I., Ferreira, S., Silva, C., & Carvalho, J. (2012). Dilemas iniciais na investigação em TSI
design science e design research, uma clarificação de conceitos. Conferência Ibérica de
Sistemas y Tecnologias de Informação.
Haines, M. (2009). Understanding Enterprise System Customization: An Exploration of Implementation
Realities and the Key Influence Factors. Information Systems Management, 26:2,
182-198.
Mokhtarian, P., Collantes, G., & Gertz, C. (2004). Telecommuting, residential location, and commute-
distance traveled: evidence from state of California employees. Environment and
Planning A, 36(10):1877–1897.
Moos, M., Andrey, J., & Johnson, L. (2006). The sustainability of telework: an ecological-footprinting
approach. Sustainability: Science, Practice and Policy, 2:1,3-14.
Peffers, K., Tuunanen, T., Rothenberger, M., & Chatterjee, S. (2007). A Design Science Research
Methodology for Information Systems Research. Journal of Management Information Systems,
Volume 24 Issue 3, Winter 2007-8, 45-78.
Reis, L., & Silveira, C. (2020). Sustentabilidade Multidimensional em Sistemas de Informação.
XXX Jornadas Luso-Espanholas de Gestão Científica. Instituto Politécnico de Bragança.
Reis, L., Silveira, C. & Duarte, R. (2020). Sustainability Factors in International Project Teams.
6th International Scientific Conference on Knowledge Based Sustainable Development –
ERAZ 2020, pp. 271-278. DOI: https://doi.org/10.31410/ERAZ.2020.271
Reis, L., Silveira, C., Carvalho, L., & Mata, C. (2020). Digitalization as a key issue of the Circular
Economy to promote Sustainability: Prototyping Design for Homeless People. In P. A. S.
Rodrigues (Ed.), Mapping, Managing, and Crafting Sustainable Business Strategies for the
Circular Economy. USA: IGI Global.
Roquete, M. (2018). Modelo de maturidade para apoio à implementação de uma filosofia de
gestão orientada a processos numa organização. Nova Information Management School.
Silva, F., & Alves, J. (2001). ERP e CRM: da empresa à e-empresa – soluções de informação reais
para empresas globais. Lisboa: Edições Centro Atlântico.
Silveira, C., & Reis, L. (2021). Sustainability in Information and Communication Technologies. In
Carvalho, L. C., Reis, L., Prata, A., & Pereira, R. (Ed.), Handbook of Research on Multidisciplinary
Approaches to Entrepreneurship, Innovation, and ICTs (pp. 375-396). IGI Global.
http://doi:10.4018/978-1-7998-4099-2.ch017.
Silveira, C., Faria, J., Aguiar, A., & Vidal, R. (2005). Wiki Based Requirements Documentation of
Generic Software Products. The Tenth Australian Workshop on Requirements Engineering,
Editors: K. Cox, J. L. Cybulski, L. Nguyen, J. W. Lamp, R. Melbourne, Austrália.
Venters, C. C., Capilla, R., Betz, S., Penzenstadler, B., Crick, T., Crouch, S., & Elisa Yumi Nakagawa,
C. B. (2018). Software sustainability: Research and practice from a software architecture
viewpoint. Journal of Systems and Software, 138, 174-188.
Keywords: Project management, Telework, Sustainability, Information and communication technologies, Information systems.
JEL Classification J53 · M15
REFERENCES
Ahmad, M., & Cuenca, R. (2013). Critical success factors for ERP implement. Robotics and Computer-
Integrated Manufacturing, 29, 104-111.
Becker, C., Chitchyan, R., Duboc, L., Easterbrook, S., Penzenstadler, B., Seyff, N., & Venters, C.
(2015). Sustainability Design and Software: The Karlskrona Manifesto. Proc. 37th International
Conference on Software Engineering (ICSE 15).
Bianchi, I., & Sousa, D. (2015). Governança de TI em universidades públicas: Proposta de um
modelo. Retrieved from CAPSI’2015: http://hdl.handle.net/1822/39467
Daneva, M., & Wieringa, R. (2008). Cost estimation for cross-organizational ERP projects: research
perspectives. (S. Netherlands, Ed.) Software Quality Journal, Vol. 16, Nº 3, 459-481.
Davenport, T. (2000). Mission critical: realizing the promise of enterprise systems. Harvard Business
School Press: Boston.
Dittrich, Y., Vaucouleur, S., & Giff, S. (2009). ERP customization as software engineering:
knowledge sharing and cooperation. IEEE Software, 26, 41-47.
Ferreira, I., Ferreira, S., Silva, C., & Carvalho, J. (2012). Dilemas iniciais na investigação em TSI
design science e design research, uma clarificação de conceitos. Conferência Ibérica de
Sistemas y Tecnologias de Informação.
Haines, M. (2009). Understanding Enterprise System Customization: An Exploration of Implementation
Realities and the Key Influence Factors. Information Systems Management, 26:2,
182-198.
Mokhtarian, P., Collantes, G., & Gertz, C. (2004). Telecommuting, residential location, and commute-
distance traveled: evidence from state of California employees. Environment and
Planning A, 36(10):1877–1897.
Moos, M., Andrey, J., & Johnson, L. (2006). The sustainability of telework: an ecological-footprinting
approach. Sustainability: Science, Practice and Policy, 2:1,3-14.
Peffers, K., Tuunanen, T., Rothenberger, M., & Chatterjee, S. (2007). A Design Science Research
Methodology for Information Systems Research. Journal of Management Information Systems,
Volume 24 Issue 3, Winter 2007-8, 45-78.
Reis, L., & Silveira, C. (2020). Sustentabilidade Multidimensional em Sistemas de Informação.
XXX Jornadas Luso-Espanholas de Gestão Científica. Instituto Politécnico de Bragança.
Reis, L., Silveira, C. & Duarte, R. (2020). Sustainability Factors in International Project Teams.
6th International Scientific Conference on Knowledge Based Sustainable Development –
ERAZ 2020, pp. 271-278. DOI: https://doi.org/10.31410/ERAZ.2020.271
Reis, L., Silveira, C., Carvalho, L., & Mata, C. (2020). Digitalization as a key issue of the Circular
Economy to promote Sustainability: Prototyping Design for Homeless People. In P. A. S.
Rodrigues (Ed.), Mapping, Managing, and Crafting Sustainable Business Strategies for the
Circular Economy. USA: IGI Global.
Roquete, M. (2018). Modelo de maturidade para apoio à implementação de uma filosofia de
gestão orientada a processos numa organização. Nova Information Management School.
Silva, F., & Alves, J. (2001). ERP e CRM: da empresa à e-empresa – soluções de informação reais
para empresas globais. Lisboa: Edições Centro Atlântico.
Silveira, C., & Reis, L. (2021). Sustainability in Information and Communication Technologies. In
Carvalho, L. C., Reis, L., Prata, A., & Pereira, R. (Ed.), Handbook of Research on Multidisciplinary
Approaches to Entrepreneurship, Innovation, and ICTs (pp. 375-396). IGI Global.
http://doi:10.4018/978-1-7998-4099-2.ch017.
Silveira, C., Faria, J., Aguiar, A., & Vidal, R. (2005). Wiki Based Requirements Documentation of
Generic Software Products. The Tenth Australian Workshop on Requirements Engineering,
Editors: K. Cox, J. L. Cybulski, L. Nguyen, J. W. Lamp, R. Melbourne, Austrália.
Venters, C. C., Capilla, R., Betz, S., Penzenstadler, B., Crick, T., Crouch, S., & Elisa Yumi Nakagawa,
C. B. (2018). Software sustainability: Research and practice from a software architecture
viewpoint. Journal of Systems and Software, 138, 174-188.
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