RELATIONSHIP AMONG WORK CONTRACT SATISFACTION, JOB SATISFACTION, AND PRODUCTIVITY: AN ANALYSIS IN HOTEL INDUSTRY IN CROATIA
Justin Pupavac - Faculty of Tourism and Hospitality Management, University of Rijeka, Primorska 42, Naselje Ika, 51410 Opatija,
Croatia
Drago Pupavac - Polytechnic of Rijeka, Vukovarska 58, 51000 Rijeka, Croatia
Antun Marinac - Polytechnic of Požega, Vukovarska 17, 34000 Požega, Croatia
DOI: https://doi.org/10.31410/Balkans.JETSS.2022.5.1.48-58
Justin Pupavac - Faculty of Tourism and Hospitality Management, University of Rijeka, Primorska 42, Naselje Ika, 51410 Opatija,
Croatia
Drago Pupavac - Polytechnic of Rijeka, Vukovarska 58, 51000 Rijeka, Croatia
Antun Marinac - Polytechnic of Požega, Vukovarska 17, 34000 Požega, Croatia
DOI: https://doi.org/10.31410/Balkans.JETSS.2022.5.1.48-58
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Balkans Journal of Emerging Trends in Social Sciences, (2022) , Vol 5, No 1
ISSN: 2620-164X |
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Abstract: In the last couple of decades, non-standard forms of work contracts increase. Usually, non-standard work contracts are connected with higher job insecurity and lower level of job satisfaction which can lead to lower productivity. In accordance with that, the main aim of this research is to explore the correlation between job satisfaction, productivity, and satisfaction with a work contract in the hotel industry in Croatia. The research results are based on the primary data collected by the survey carried out in the hotel industry in Croatia during the summer season of 2018. An ANOVA test is used to achieve the objective and the purpose of the study and to test the set hypotheses. The main finding of this paper points to the conclusion that employees who achieve high productivity show greater satisfaction with the work contract and greater job satisfaction in all dimensions. The obtaining results in this scientific debate can be helpful for hotel managers for enhancing labor productivity.
Keywords: Work contract, Job satisfaction, Productivity, Hotel industry.
JEL Classification O15
Keywords: Work contract, Job satisfaction, Productivity, Hotel industry.
JEL Classification O15
REFERENCES
Aldrich, H. E., & Ruef, M. (2006). Organizations evolving. London: Sage Publications.
Arnold, A. et al. (2016). The Relationship Between Job Satisfaction and Productivity-Related Costs, Journal of Occupational and Environmental Medicine, 58(9), pp. 874-879, https://doi.org/10.1097/JOM.0000000000000831.
Arthur, M. B., Rousseau, D. M. (1996). The boundaryless career: A new employment principle for a new organizational era. Oxford: Oxford University Press.
Bragas, N., Riyanto, S. (2020). The Effect of Work Motivation, Organizational Commitment, and Job Satisfaction on the Contract Employees Performance of Pt Bank Rakyat Indonesia Branch Office of Jakarta Daan Mogot, International Journal of Innovative Science and Research Technology, 5(1), pp. 561-568.
Chadi, A., Hetschko, C. (2016), Flexibilization without Hesitation? Temporary Contracts and Job Satisfaction, Oxford Economic Papers, 68(1), pp. 217-237.
Chen, J., Silverthorne, C. (2008), The Impact of Locus of Control on Job Stress, Job Performance and Job Satisfaction in Taiwan, Leadership & Organization Development Journal, 29(7), pp. 572-582.
Clark, A., Georgellis, Y. and Sanfey, P. (2012), Job Satisfaction, Wage Changes, and Quits: Evidence from Germany, Polachek, S.W. and Tatsiramos, K. (Ed.) 35th Anniversary Retrospective, Research in Labor Economics, Vol. 35, Emerald Group Publishing Limited, Bingley, pp. 499-525. https://doi.org/10.1108/S0147-9121(2012)0000035041.
De Cuyper, N., et al. (2008), Literature Review of Theory and Research on the Psychological Impact of Temporary Employment: Towards a Conceptual Model, International Journal of Management Reviews, 10(1), pp. 25-51.
De Cypper & De Witte, (2006). The impact of job insecurity and contract type on attitudes, well-being and behavioural reports: A psychological contract perspective, Journal of Occupational and Organizational Psychology, 79, 395–409-2006 The British Psychological Society.
Dizgah, M.R., Chegini, M.G. and Bisokhan, R. (2012), Relationship Between Job Satisfaction and Employee Job Performance in Guilan Public Sector, Journal of Basic and Applied Scientific Research, 2(2), pp. 1735-1741.
Gutić, D., Hak, M., Kuzmanović, S. (2016). Huremetrija, Studio HS internet d.o.o., Osijek.
ILO (2016). Non-standard employment around the world: Understanding challenges, shaping prospects. International Labour Office – Geneva.
Kazanas, H.C (1978). Relationship of job satisfaction and productivity to work values of vocational education graduates, Journal of Vocational Behavior, 12(2), pp. 155-164, https://doi.org/10.1016/0001-8791(78)90030-1.
Kessler, S. (2018). Gigged – The Gig Economy, The End of the Job and the Future of Work, Penguin Random House, UK.
Kim, S.W., Price, J.L., Mueller, C.W., & Watson, T.W. (1996). The determinants of career intent among physicians at a U.S. Air Force hospital. Human Relations, 49(7), pp. 947–976, https://doi.org/10.1177/001872679604900704
Kulušić, J. (2009). Isplati li se fleksibilnost, TIM press, Zagreb.
Lee, O.F., Tan, J.A. & Javalgi, R. (2010), Goal Orientation and Organizational Commitment: Individual Difference Predictors of Job Performance, International Journal of Organizational Analysis, 18(1), pp. 129-150.
Marler, J. H., Woodard Barringer, M., & Milkovich, G. T. (2002). Boundaryless and traditional contingent employees: worlds apart. Journal of Organizational Behavior, 23(4), pp. 425–453.
Martin, M., Whiting, F. (2016). Human Resource Practice, 7th edition, CIPD, London.
OECD (2015). Non-standard work job polarisation and inequality, https://read.oecd-ilibrary.org/employment/in-it-together-why-less-inequality-benefits-all/non-standard-work-job-polarisation-and-inequality_9789264235120-7-en#page1, accessed February 10, 2022
Park, M., Kang, J. (2017). Job satisfaction of non-standard workers in Korea: focusing on non-standard workers’ internal and external heterogeneity, Work, employment and society, 31(4), pp. 605-623.
Petilliot, R. (2016). How important is the type of working contract for job satisfaction of agency workers?, FZG Discussion Papers 61, University of Freiburg, Research Center for Generational Contracts (FZG).
Pupavac, D. (2018). Model approach to human resource planning, Science & Practice Business Studies (ed. Matijević, M.), The Sixth International Academic Conference, University of Business Studies, Banja Luka, pp 17-26.
Pupavac, J. (2020). Assessing the employees’ performance in the hotel industry, Tourism & Hospitality industry 2020 Trends and Challenges, Črnjar, K., Smolčić Jurdana, D. (ed.). Opatija: Faculty of Tourism and Hospitality Management, pp. 216-225.
Rezagholi, M. (2018). Marginal socio-economic effects of an employer’s efforts to improve the work environment. Ann of Occup and Environ Med, 30(1), https://doi.org/10.1186/s40557-018-0212-5
Robbins, S., Judge, T. (2019). Organizational Behaviour, 18th edition, Pearson, New Jersey.
Sánchez, M., Sánchez, P. (2017). Job satisfaction in Spain. Analysis of the factors in the economic crisis of 2008., Rev. soc. polit., 24(3), pp. 277-300.
Standing, G. (2011). The Precariat – The New Dangerous Class, Bloomsbury Publishing.
Učur, M. (2017). Permanent seasonal workforce-richness not burden (de lege lata and de lege ferenda) (in Croatian: Stalni sezonski radnici – bogatstvo a ne teret (de lege lata i de lege ferenda), Proceedings 3rd International Scientific and Professional Conference, The Challenges of Today, Polytechnic of Šibenik, Šibenik, pp. 51-59.
Vroom, V.H. (1964), Work and Motivation, John Wiley and Dons, New York.
Waaijer, C.J.F., Belder, R., Sonneveld, H. et al. (2017). Temporary contracts: effect on job satisfaction and personal lives of recent PhD graduates. High Educ, 74, pp. 321–339. https://doi.org/10.1007/s10734-016-0050-8
Yi, H. (2008), The Relationship Between Job Performance and Job Satisfaction, Organizational Commitment and Goal Orientation, Acta Psychological Sinica, 40(1), pp. 1011-1020.
Zimmerman, R. and Darnold, T. (2009), The Impact of Job Performance on Employee Turnover Intentions and the Voluntary Turnover Process a Meta-Analysis and Path Model, Personnel Review, 38(2), pp. 142-158.
https://www.pesnetwork.eu/2019/11/05/lmb5-part-time-employment, accessed February 16, 2022
ADDITIONAL READING
Hoboubi, N., et al. (2017). The impact of job stress and job satisfaction on workforce productivity in an Iranian petrochemical industry, Safety and Health at Work, 8(1), pp. 67-71.
Mamiseishvili, K., Rosser, V.J. (2011). Examining the Relationship between Faculty Productivity and Job Satisfaction, Journal of the Professoriate, 5(2), pp. 100-132.
Tentama, F. et al. (2019). The Role of Job Satisfaction on Employee Work Productivity, Conference Proceedings of the First International Conference on Progressive Civil Society (ICONPROCS 2019). Advances in Social Science, Education and Humanities Research, volume 317, pp 127-129.
Yildirim, T.Y., Akar, C. (2017). An analysis of job satisfaction for contract and sub-contract employees in the state company. https://www.researchgate.net/publication/318128826_An_analysis_of_job_satisfaction_for_contract_and_sub-contract_employees_in_the_state_company, accessed December 24 2021.
REFERENCES
Aldrich, H. E., & Ruef, M. (2006). Organizations evolving. London: Sage Publications.
Arnold, A. et al. (2016). The Relationship Between Job Satisfaction and Productivity-Related Costs, Journal of Occupational and Environmental Medicine, 58(9), pp. 874-879, https://doi.org/10.1097/JOM.0000000000000831.
Arthur, M. B., Rousseau, D. M. (1996). The boundaryless career: A new employment principle for a new organizational era. Oxford: Oxford University Press.
Bragas, N., Riyanto, S. (2020). The Effect of Work Motivation, Organizational Commitment, and Job Satisfaction on the Contract Employees Performance of Pt Bank Rakyat Indonesia Branch Office of Jakarta Daan Mogot, International Journal of Innovative Science and Research Technology, 5(1), pp. 561-568.
Chadi, A., Hetschko, C. (2016), Flexibilization without Hesitation? Temporary Contracts and Job Satisfaction, Oxford Economic Papers, 68(1), pp. 217-237.
Chen, J., Silverthorne, C. (2008), The Impact of Locus of Control on Job Stress, Job Performance and Job Satisfaction in Taiwan, Leadership & Organization Development Journal, 29(7), pp. 572-582.
Clark, A., Georgellis, Y. and Sanfey, P. (2012), Job Satisfaction, Wage Changes, and Quits: Evidence from Germany, Polachek, S.W. and Tatsiramos, K. (Ed.) 35th Anniversary Retrospective, Research in Labor Economics, Vol. 35, Emerald Group Publishing Limited, Bingley, pp. 499-525. https://doi.org/10.1108/S0147-9121(2012)0000035041.
De Cuyper, N., et al. (2008), Literature Review of Theory and Research on the Psychological Impact of Temporary Employment: Towards a Conceptual Model, International Journal of Management Reviews, 10(1), pp. 25-51.
De Cypper & De Witte, (2006). The impact of job insecurity and contract type on attitudes, well-being and behavioural reports: A psychological contract perspective, Journal of Occupational and Organizational Psychology, 79, 395–409-2006 The British Psychological Society.
Dizgah, M.R., Chegini, M.G. and Bisokhan, R. (2012), Relationship Between Job Satisfaction and Employee Job Performance in Guilan Public Sector, Journal of Basic and Applied Scientific Research, 2(2), pp. 1735-1741.
Gutić, D., Hak, M., Kuzmanović, S. (2016). Huremetrija, Studio HS internet d.o.o., Osijek.
ILO (2016). Non-standard employment around the world: Understanding challenges, shaping prospects. International Labour Office – Geneva.
Kazanas, H.C (1978). Relationship of job satisfaction and productivity to work values of vocational education graduates, Journal of Vocational Behavior, 12(2), pp. 155-164, https://doi.org/10.1016/0001-8791(78)90030-1.
Kessler, S. (2018). Gigged – The Gig Economy, The End of the Job and the Future of Work, Penguin Random House, UK.
Kim, S.W., Price, J.L., Mueller, C.W., & Watson, T.W. (1996). The determinants of career intent among physicians at a U.S. Air Force hospital. Human Relations, 49(7), pp. 947–976, https://doi.org/10.1177/001872679604900704
Kulušić, J. (2009). Isplati li se fleksibilnost, TIM press, Zagreb.
Lee, O.F., Tan, J.A. & Javalgi, R. (2010), Goal Orientation and Organizational Commitment: Individual Difference Predictors of Job Performance, International Journal of Organizational Analysis, 18(1), pp. 129-150.
Marler, J. H., Woodard Barringer, M., & Milkovich, G. T. (2002). Boundaryless and traditional contingent employees: worlds apart. Journal of Organizational Behavior, 23(4), pp. 425–453.
Martin, M., Whiting, F. (2016). Human Resource Practice, 7th edition, CIPD, London.
OECD (2015). Non-standard work job polarisation and inequality, https://read.oecd-ilibrary.org/employment/in-it-together-why-less-inequality-benefits-all/non-standard-work-job-polarisation-and-inequality_9789264235120-7-en#page1, accessed February 10, 2022
Park, M., Kang, J. (2017). Job satisfaction of non-standard workers in Korea: focusing on non-standard workers’ internal and external heterogeneity, Work, employment and society, 31(4), pp. 605-623.
Petilliot, R. (2016). How important is the type of working contract for job satisfaction of agency workers?, FZG Discussion Papers 61, University of Freiburg, Research Center for Generational Contracts (FZG).
Pupavac, D. (2018). Model approach to human resource planning, Science & Practice Business Studies (ed. Matijević, M.), The Sixth International Academic Conference, University of Business Studies, Banja Luka, pp 17-26.
Pupavac, J. (2020). Assessing the employees’ performance in the hotel industry, Tourism & Hospitality industry 2020 Trends and Challenges, Črnjar, K., Smolčić Jurdana, D. (ed.). Opatija: Faculty of Tourism and Hospitality Management, pp. 216-225.
Rezagholi, M. (2018). Marginal socio-economic effects of an employer’s efforts to improve the work environment. Ann of Occup and Environ Med, 30(1), https://doi.org/10.1186/s40557-018-0212-5
Robbins, S., Judge, T. (2019). Organizational Behaviour, 18th edition, Pearson, New Jersey.
Sánchez, M., Sánchez, P. (2017). Job satisfaction in Spain. Analysis of the factors in the economic crisis of 2008., Rev. soc. polit., 24(3), pp. 277-300.
Standing, G. (2011). The Precariat – The New Dangerous Class, Bloomsbury Publishing.
Učur, M. (2017). Permanent seasonal workforce-richness not burden (de lege lata and de lege ferenda) (in Croatian: Stalni sezonski radnici – bogatstvo a ne teret (de lege lata i de lege ferenda), Proceedings 3rd International Scientific and Professional Conference, The Challenges of Today, Polytechnic of Šibenik, Šibenik, pp. 51-59.
Vroom, V.H. (1964), Work and Motivation, John Wiley and Dons, New York.
Waaijer, C.J.F., Belder, R., Sonneveld, H. et al. (2017). Temporary contracts: effect on job satisfaction and personal lives of recent PhD graduates. High Educ, 74, pp. 321–339. https://doi.org/10.1007/s10734-016-0050-8
Yi, H. (2008), The Relationship Between Job Performance and Job Satisfaction, Organizational Commitment and Goal Orientation, Acta Psychological Sinica, 40(1), pp. 1011-1020.
Zimmerman, R. and Darnold, T. (2009), The Impact of Job Performance on Employee Turnover Intentions and the Voluntary Turnover Process a Meta-Analysis and Path Model, Personnel Review, 38(2), pp. 142-158.
https://www.pesnetwork.eu/2019/11/05/lmb5-part-time-employment, accessed February 16, 2022
ADDITIONAL READING
Hoboubi, N., et al. (2017). The impact of job stress and job satisfaction on workforce productivity in an Iranian petrochemical industry, Safety and Health at Work, 8(1), pp. 67-71.
Mamiseishvili, K., Rosser, V.J. (2011). Examining the Relationship between Faculty Productivity and Job Satisfaction, Journal of the Professoriate, 5(2), pp. 100-132.
Tentama, F. et al. (2019). The Role of Job Satisfaction on Employee Work Productivity, Conference Proceedings of the First International Conference on Progressive Civil Society (ICONPROCS 2019). Advances in Social Science, Education and Humanities Research, volume 317, pp 127-129.
Yildirim, T.Y., Akar, C. (2017). An analysis of job satisfaction for contract and sub-contract employees in the state company. https://www.researchgate.net/publication/318128826_An_analysis_of_job_satisfaction_for_contract_and_sub-contract_employees_in_the_state_company, accessed December 24 2021.
Association of Economists and Managers of the Balkans
- UdEkoM Balkan -
179 Ustanicka St, 11000 Belgrade, Republic of Serbia
E-mail: [email protected]
www.udekom.org.rs
- UdEkoM Balkan -
179 Ustanicka St, 11000 Belgrade, Republic of Serbia
E-mail: [email protected]
www.udekom.org.rs
Tel. +381 62 812 5779
VAT number: 108747027
Registration number.: 28157347
Registration number.: 28157347