THE EMPLOYEES’ SOCIO-DEMOGRAPHIC CHARACTERISTICS AND PERCEPTION OF THE ETHICAL CLIMATE IN HOTEL BUSINESS
Maja Mijatov, Research Associate
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
Aleksandra Dragin, Full Time Professor
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
Tamara Jovanović, Assistant Professor
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
Kristina Košić, Associate Professor
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
Ivana Blešić, Associate Professor
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
DOI: https://doi.org/10.31410/tmt.2018.193
Maja Mijatov, Research Associate
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
Aleksandra Dragin, Full Time Professor
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
Tamara Jovanović, Assistant Professor
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
Kristina Košić, Associate Professor
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
Ivana Blešić, Associate Professor
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
DOI: https://doi.org/10.31410/tmt.2018.193
3rd International Thematic Monograph - Thematic Proceedings: Modern Management Tools and Economy of Tourism Sector in Present Era, Belgrade, 2018, Published by: Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, Macedonia; ISBN 978-86-80194-14-1; Editors: Vuk Bevanda, associate professor, Faculty of Business Studies, Megatrend University, Belgrade, Serbia; Snežana Štetić, full time professor, The College of Tourism, Belgrade, Serbia
Abstract: This research was focused on the influence of employees’ socio-demographic characteristics on
the ethical climate perception. The survey research was conducted at Kopaonik, popular center of winter
tourism in Serbia, on the sample of 211 hotel employees. Research results might have practical implication,
as a base of information necessary for improving the relations with human resources in tourism.
Keywords: ethical climate, hotel business, employees, socio-demographic characteristics
REFERENCES
[1] Andrews, M.C., Baker, T., Hunt, T.G. (2011) Values and person-organization fit: Does
moral intensity strengthen outcomes, Leadership and Organization Development Journal,
32(1): 5-19.
[2] Bulutlar, F., Oz, E.U. (2009) The effects of ethical climates on bullying behaviour in the
workplace, Journal of Business Ethics, 86: 273-295.
[3] Cheng, P.Y., Yang, J.T., Wan, C.S., Chu, M.C. (2013) Ethical contexts and employee job
responses in the hotel industry: The roles of work values and perceived organizational
support, International Journal of Hospitality Management, 34: 108-115.
[4] Christie, P.M.J., Kwon, I.W.G., Stoeberl, P.A., Baumhart, R. (2003) A cross-cultural
comparison of ethical attitudes of business managers: India, Korea and the United States,
Journal of Business Ethics, 46(3): 263-287.
[5] Dragin, A. (2015) Kultura i komunikacija, Prirodno-matematički fakultet, Departman za
geografiju, turizam i hotelijerstvo, Novi Sad.
[6] Dragin, A., Jovanović, T., Besermenji, S. (2013) Ethical climate in hospitality facilities
in Serbia, Proceedings of the Contemporary Trends in Tourism and Hospitality, Peace,
Culture and Tourism, Novi Sad, 49.
[7] Enghagen, L.K., Hott, D.D. (1992) Students’ perceptions of ethical issues in the hospitality
and tourism industry, Hospitality Research Journal, 15(2): 41-50.
[8] Fearne, A., María García Álvarez Coque, J., López García Usach Mercedes, T., García,
S. (2013) Innovative firms and the urban/rural divide: The case of agro‐food system,
Management Decision, 51(6): 1293-1310.
[9] Forte, A. (2004) Business ethics: A study of the moral reasoning of selected business
managers and the influence of organizational ethical climate, Journal of Business Ethics,
51(2): 167-173.
[10] Gentile, M.C. (2010) Giving voice to values: How to speak your mind when you know
what’s right, Yale University Press, New Haven, CT.
[11] Huimin, G., Ryan, C. (2011) Ethics and corporate social responsibility - An analysis of the
views of Chinese hotel managers, International Journal of Hospitality Management, 30:
875-885.
[12] Jahantigh, M., Zare, S., Shahrakipour, M. (2016) The survey of the relationship between
ethical climate and ethical behavior in nurses, Der Pharma Chemica, 8(3): 189-193.
[13] Jovanović, T., Mijatov, M., Dragin, A., Simat, K., Majstorović, N. (Under The Review
Process) Identification of predictors’ effects on perceiving the ethical climate and job
satisfaction within Serbian tourism industry.
[14] Lam, J-C., Hung, B. (2005) Ethics, income and religion, Journal of Business Ethics, 61(3):
199-214.
[15] Lawter, L., Guo, G., Rua, T. (2011) The disconnect between business ethics education
and putting it into practice: How do we fix it? in Wankel, C. & A. Stachowicz-Stanusch
[eds.], Effectively integrating ethical dimensions into business education, Charlotte, NC,
Information Age Publishing, 233-251.
[16] Lee, L.Y.S., Tsang, N.K. (2013) Perceptions of tourism and hotel management students on
ethics in the workplace, Journal of Teaching in Travel & Tourism, 13(3): 228-250.
[17] Li, C-H., Chang, C-M. (2016) The influence of trust and perceived playfulness on the
relationship commitment of hospitality online social network-moderating effects of gender,
International Journal of Contemporary Hospitality Management, 28(5): 924-944.
204
[18] Mijatov, M., Dragin, A., Jovanović, T. (2015a) Ethical climate in hotels of Kopaonik.
Contemporary Trends in Tourism and Hospitality, (Re)branding Serbia, Prirodnomatematički
fakultet, Departman za geografiju, turizam i hotelijerstvo, Novi Sad, 31.
[19] Mijatov, M., Dragin, A., Jovanović, T., Pavić, L., Rančić, M. (2015b) Identifikacija
zastupljenih tipova etičke klime u poslovanju hotela na Kopaoniku, Četvrti Srpski kongres
geografa, Kopaonik, Srbija, 337-342.
[20] Dragin, A., Jovanović, T., Мijatov, M., Majstorović, N., Dragin, V. (In Press) Types and
factors of ethical climate perception in Serbian tourism industry, Journal of East European
Management Studies.
[21] Poorsoltan, K., Amin, S.G., Tootoonchi, A. (1991) Business ethics: Views of future leaders,
S.A.M. Advanced Management Journal, 56(1): 4-9.
[22] Victor, B., Cullen, J.B. (1987) A theory and measure of ethical climate in organizations,
in Frederick, W.C. [eds.], Research in corporate social performance, Greenwich, CT, JAI
Press, 57-71.
[23] Victor, B., Cullen, J.B. (1988) The organizational bases of ethical work climates,
Administrative Science Quarterly, 33: 101-125.
[24] Whiteoak, J.W., Crawford, N.G., Mapstone, R.H. (2006) Impact of gender and generational
differences in work values and attitudes in an Arab culture, Thunderbird International
Business Review, 48(1): 77-91.
[25] Zoghbi-Manrique-De-Lara, P., Guerra-Baez, R. (2016) Exploring the influence of
ethical climate on employee compassion in the hospitality industry, Journal of Business
Ethics, 133(3): 605-617.
[26] National Bank of Serbia, www.nbs.rs (November 2018).
| mijatov_dragin_jovanović_košić_blešić_the_employees’_socio-demographic_characteristics__and_perception_of_the_ethical_climate_in_hotel_business_pp_193-204.pdf |
Association of Economists and Managers of the Balkans
- UdEkoM Balkan -
179 Ustanicka St, 11000 Belgrade, Republic of Serbia
E-mail: [email protected]
www.udekom.org.rs
- UdEkoM Balkan -
179 Ustanicka St, 11000 Belgrade, Republic of Serbia
E-mail: [email protected]
www.udekom.org.rs
Tel. +381 62 812 5779
VAT number: 108747027
Registration number.: 28157347
Registration number.: 28157347