THE ETHICAL CODE AND THE ETHICAL CLIMATE WITHIN THE HOTEL BUSINESS
Maja Mijatov, Research Associate
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
Aleksandra Dragin, Full Time Professor
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad , Serbia
Tamara Jovanović, Assistant Professor
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
Tatjana Pivac, Associate Professor
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
Katarina Perčević, PhD Student
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
DOI: https://doi.org/10.31410/tmt.2018.267
Maja Mijatov, Research Associate
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
Aleksandra Dragin, Full Time Professor
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad , Serbia
Tamara Jovanović, Assistant Professor
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
Tatjana Pivac, Associate Professor
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
Katarina Perčević, PhD Student
Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, Novi Sad, Serbia
DOI: https://doi.org/10.31410/tmt.2018.267
3rd International Thematic Monograph - Thematic Proceedings: Modern Management Tools and Economy of Tourism Sector in Present Era, Belgrade, 2018, Published by: Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, Macedonia; ISBN 978-86-80194-14-1; Editors: Vuk Bevanda, associate professor, Faculty of Business Studies, Megatrend University, Belgrade, Serbia; Snežana Štetić, full time professor, The College of Tourism, Belgrade, Serbia
Abstract: The most common normative system for shaping the employees’ attitudes and behavior is
represented in form of the ethical code. In respect to that fact, this study was focused on researching the
effects of the ethical code on shaping the ethical climate within the hotel business in society that is passing
through the transition, such as Serbia, obtaining the sample of 211 employees in hotels of Kopaonik,
one of the most popular destinations of winter tourism in this country. The effects of the ethical code
(its content and transparency of discussions and meetings about ethics and ethical dilemmas within hotels)
were analyzed in respect to their influence on five identified ethical climate types, labeled as Law
and care, Adhering the law, procedures and rules, Organizational interest, Team spirit and personal
morality and Personal interest.
Keywords: ethical code, ethical climate, hotel business, employees, perception
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