UDEKOM BALKAN
  • Home
  • About us
    • Objectives
    • Institutions >
      • Assembly
      • Steering Committee
      • Council
    • Activities
    • Statute
  • Membership
    • Application
    • Membership procedure
  • Conferences
    • LIMEN 2015
    • ERAZ 2015
    • HR conference 2014
  • Courses
  • Publications
  • Contact
Srpski

3rd International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era

BALANCED SCORECARD AS INFORMATION BASIS  OF LEAN MANAGERS IN HOSPITALITY SECTOR

Bojana Novićević Čečević, Assistant Professor
Faculty of Economics, University of Niš, trg kralja Aleksandra Ujedinitelja 11,   Serbia
Tatjana Stevanović, Associate Professor 
Faculty of Economics, University of Niš, trg kralja Aleksandra Ujedinitelja 11,   Serbia

DOI:  ​ ​  ​  ​   ​​   ​https://doi.org/10.31410/tmt.2018.299
3rd International Thematic Monograph - Thematic Proceedings:  Modern Management Tools and Economy of Tourism Sector in Present Era, Belgrade, 2018,   Published by:  Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, Macedonia;   ISBN 978-86-80194-14-1;   Editors:   Vuk Bevanda, associate professor, Faculty of Business Studies, Megatrend University, Belgrade, Serbia;   Snežana Štetić, full time professor, The College of Tourism, Belgrade, Serbia

Abstract:   Providing high-quality services at lower prices than competitors is one of business goals
in the hospitality sector. In that sense, in order to preserve and improve their competitive position on
the global market, hospitality managers must first harmonize their operations with the lean business
concept, and then adopt modern performance measurement systems. This is because customers constantly
question the quality of the service received and the way in which it is provided. The purpose of
the paper is to point out the possibility of applying a modern performance measurement system, such
as Balanced Scorecard, for the needs of hospitality managers in order to improve the services provided.

Keywords: Balanced Scorecard, lean managers, hospitality sector

REFERENCES

[1] Womack, J. & Jones, T. (2003). Lean thinking, banish waste and create wealth in your
corporation. UK: Simon & Schuster.
[2] Baggaley, B. & Maskell, B. (2003). Value stream management for lean companies, Part I.
Journal of Cost Management (March/April), 23-27.
[3] Novićević, B., Antić, Lj., & Stevanović, T. (2013). Koncepti upravljanja troškovima u funkciji
realizacije konkurentskih strategija. Niš: Ekonomski fakultet.
[4] Rauch, E., Damian, A., Holzner, P. & Matt, D. (2016). Lean Hospitality – Application of
Lean Management methods in the hotel sector, 48th CIRP Conference on MANUFACTURING
SYSTEMS - CIRP CMS 2015, 614-619.
[5] Tapping, D., Luyster, T. & Shuker, T. (2002). Value Stream Management. New York: Productivity
Press.
[6] Chiarini, A., Found, P. & Rish, N. (2016). Understanding the lean enterprise, NY: Springer.
[7] Mullins, L. & Davies, I. (1991). What makes for an Effective Hotel Manger? International
Journal of Contemporary Hospitality Management, 3 (1), 22 -25.
[8] Dan, D. (2001). Strategy and Management Work in Hotels. International Journal of Contemporary
Hospitality Management, 3 (2), 23 -25.
[9] Kaplan, R. & Norton, P. (2001). The Strategy Focused Organization, Boston MA: Harvard
Business School Publishing Corp.
[10] Novićević, B., Antić, Lj. & Stevanović, T. (2006). Upravljanje performansama preduzeća.
Niš: Ekonomski fakultet.
[11] Philips, P. and Louvieris, P., 2005, “Performance Measurement Systems in Tourism, Hospitality,
and Leisure Small Medium-Sized Enterprises: A Balanced Scorecard Perspective”
Journal of Travel Research, Vol. 44, November 2005, 201-211.
novićević_Čečević_stevanović_balanced_scorecard_as_information_basis__of_lean_managers_in_hospitality_sector_pp_299-309.pdf
File Size: 471 kb
File Type: pdf
Download File


Picture
Association of Economists and Managers of the Balkans
- UdEkoM Balkan -
179 Ustanicka St, 11000 Belgrade, Republic of Serbia
E-mail: office@udekom.org.rs
www.udekom.org.rs
Tel. +381 62 812 5779
VAT number: 108747027
Registration number.: 28157347
© COPYRIGHT 2014-2023. ALL RIGHTS RESERVED.
  • Početna
  • O nama
    • Ciljevi
    • Organi >
      • Skupština
      • Upravni odbor
      • Savet
    • Aktivnosti
    • Partneri
    • Statut
  • Članstvo
    • Pristupnica
    • Procedura učlanjenja
    • Visina članarine
    • Članovi
  • Konferencije
    • EMAN
    • LIMEN
    • ERAZ
    • ITEMA
  • Seminari
  • Kontakt
  • Balkans JETSS