GOOD PRACTICES IN THE MANAGEMENT OF TOURIST AGENCIES
Irena Emilova, Assoc. Prof., PhD
New Bulgarian University, Department “Administration and Management” Sofia, Montevideo 21, Bulgaria
Margarita Misheva, Assis. Prof., PhD
New Bulgarian University, Department “Administration and Management” Sofia, Montevideo 21, Bulgaria
DOI: https://doi.org/10.31410/tmt.2018.529
Irena Emilova, Assoc. Prof., PhD
New Bulgarian University, Department “Administration and Management” Sofia, Montevideo 21, Bulgaria
Margarita Misheva, Assis. Prof., PhD
New Bulgarian University, Department “Administration and Management” Sofia, Montevideo 21, Bulgaria
DOI: https://doi.org/10.31410/tmt.2018.529
3rd International Thematic Monograph - Thematic Proceedings: Modern Management Tools and Economy of Tourism Sector in Present Era, Belgrade, 2018, Published by: Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, Macedonia; ISBN 978-86-80194-14-1; Editors: Vuk Bevanda, associate professor, Faculty of Business Studies, Megatrend University, Belgrade, Serbia; Snežana Štetić, full time professor, The College of Tourism, Belgrade, Serbia
Abstract: The purpose of this article is to identify good practices and opportunities to provide a competitive
advantage to the tour operator business in the contemporary business environment. Specific
proposals are made for their achievement, related to the diversification of the offered product and the
adding of additional user value; changes in the management of this type of specific activity; automating
business processes; designing additional activities; image building, etc. There are also issues, in this
paper, related to the application of modern information systems in the management of the activities of
the travel agencies. Attention is focused on cloud systems and software services, which, in addition to
helping to improve their processes, also provide the opportunity to redistribute resources to manage
creative and intellectual processes related to the production of a travel product (packages, excursion
routes, etc.) and its placement.
Keywords: travel agencies, management, competitive advantage, business information systems, cloud
services
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