THE IMPACT OF THE ARAB SPRING ON HOTEL SERVICES IN ISTANBUL
Mehmet Emin BAYNAZOGLU, Ass. Prof. Dr.
Trakya University, Kesan Yusuf CAPRAZ School of Applied Sciences, Turkey
Ebru Ozlem BILGIN, Ass. Prof. Dr.
Sakarya University, Tourism Faculty, Sapanca Campus, Turkey
Orhan AKOVA, Prof. Dr.
Istanbul University , Faculty of Economics, Beyazıt, Istanbul , Turkey
DOI: https://doi.org/10.31410/tmt.2018.63
Mehmet Emin BAYNAZOGLU, Ass. Prof. Dr.
Trakya University, Kesan Yusuf CAPRAZ School of Applied Sciences, Turkey
Ebru Ozlem BILGIN, Ass. Prof. Dr.
Sakarya University, Tourism Faculty, Sapanca Campus, Turkey
Orhan AKOVA, Prof. Dr.
Istanbul University , Faculty of Economics, Beyazıt, Istanbul , Turkey
DOI: https://doi.org/10.31410/tmt.2018.63
3rd International Thematic Monograph - Thematic Proceedings: Modern Management Tools and Economy of Tourism Sector in Present Era, Belgrade, 2018, Published by: Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, Macedonia; ISBN 978-86-80194-14-1; Editors: Vuk Bevanda, associate professor, Faculty of Business Studies, Megatrend University, Belgrade, Serbia; Snežana Štetić, full time professor, The College of Tourism, Belgrade, Serbia
Abstract: The tourism industry is affected by many different external factors such as war, terrorism and economic crisis and it plays an important role in many aspects for the development of a country. One of the major political events occurred in Arab countries in recent years was Arab Spring. In this study, changes occurring in tourist profiles’ expectations in hospitality services in İstanbul hotels with the Arab Spring and were studied to reveal changes in the profile of tourists visiting İstanbul. Face to face interview method was used for this qualitative study with 8 senior managers who work in 5-star hotels in Istanbul. The responses obtained were subjected to content analysis and tourism practitioners’ perceptions and experiences were applied to them. In the direction of the findings from the interviews, it is observed that there are significant changes in the tourist profiles in the 5-star hotel enterprises operating in Istanbul after the Arab Spring which occurred in 2010. This change seems to have caused the hotels to revise themselves on many issues such as human resources, education, food and beverage, cost control, renovation, and refurbishment.
Keywords: Arab Spring, Tourism, Tourist Profiles, Service Features.
REFERENCES
[1] Ovalı, P. K. (2007) Kitle turizmi ve ekolojik turizmin kavram, mimari ve çevresel etkiler
bakımından karşılaştırılması, Megaron, Yıldız Teknik Üniversitesi Mimarlık Fakültesi
E-Dergisi, 2(2), pp. 64-79.
[2] Hvenegaard, G. T. (2002) Using tourist typologies for ecotourism research, Journal of
Ecotourism, 1(1), pp. 7-18.
[3] Saayman, M., Saayman, A., Rhodes, J. A. (2001) Domestic tourist spending and economic
development: the case of the North West Province. Development Southern Africa, 18(4),
pp. 443-455.
[4] Kotler, P., Asplund, C., Rein, I., Haider, D. (1999) Marketing places Europe: how to attract
investments, industries, residents and visitors to cities, communities, regions, and nations
in Europe. Financial Times, Prentice-Hall, Harlow.
[6] Aksu, A. A., Caber, M., Albayrak, T. (2009) Measurement of the destination evaluation
supporting factors and their effects on behavioral intention of visitors: Antalya region of
Turkey. Tourism Analysis, 14(1), pp. 115-125.
[7] Gürbüz, A. (2009) The Perception of Touristic Products by the Tourists Visiting Safranbolu
According to Their Demographic Characteristics Dogus University Journal, 10 (2), pp.
217-234.
[8] Duran, H., Özdemir, Ç.(2012) Arab Spring with its Reflections in Turkish Foreign
Policy, Akademik İncelemeler Dergisi (AID), 7(2), pp. 181-198.
[9] Doğan, G., Durgun, B. (2012) Arab Spring and Libya: An Evaluation within the Scope
of Historical Process and Concept of Democratization, Journal of Süleyman Demirel
University Institute of Social Sciences, (1), p.15.
[10] Tan, M., Belli, A., Aydın, A. (2012) 2002 Sonrası ve Arap Baharı Kapsamında Türkiye-
Suriye İlişkileri ve Bölgesel Yansımaları, II. Bölgesel Sorunlar ve Türkiye Sempozyumu,
pp. 66-74.
[11] Ataman, M., Demir, G.N. (2012) Körfez Ülkelerinin Ortadoğu Politikası ve Arap Baharına
Bakışları, Seta Analiz, p.53
[12] Avraham, E. (2015). Destination image repair during crisis: Attracting tourism during the
Arab Spring uprisings. Tourism Management, 47, 224-232.
[13] Ataman, M., Demir, G.N. (2012) Körfez Ülkelerinin Ortadoğu Politikası ve Arap Baharına
Bakışları, Seta Analiz, p.53
Keywords: Arab Spring, Tourism, Tourist Profiles, Service Features.
REFERENCES
[1] Ovalı, P. K. (2007) Kitle turizmi ve ekolojik turizmin kavram, mimari ve çevresel etkiler
bakımından karşılaştırılması, Megaron, Yıldız Teknik Üniversitesi Mimarlık Fakültesi
E-Dergisi, 2(2), pp. 64-79.
[2] Hvenegaard, G. T. (2002) Using tourist typologies for ecotourism research, Journal of
Ecotourism, 1(1), pp. 7-18.
[3] Saayman, M., Saayman, A., Rhodes, J. A. (2001) Domestic tourist spending and economic
development: the case of the North West Province. Development Southern Africa, 18(4),
pp. 443-455.
[4] Kotler, P., Asplund, C., Rein, I., Haider, D. (1999) Marketing places Europe: how to attract
investments, industries, residents and visitors to cities, communities, regions, and nations
in Europe. Financial Times, Prentice-Hall, Harlow.
[6] Aksu, A. A., Caber, M., Albayrak, T. (2009) Measurement of the destination evaluation
supporting factors and their effects on behavioral intention of visitors: Antalya region of
Turkey. Tourism Analysis, 14(1), pp. 115-125.
[7] Gürbüz, A. (2009) The Perception of Touristic Products by the Tourists Visiting Safranbolu
According to Their Demographic Characteristics Dogus University Journal, 10 (2), pp.
217-234.
[8] Duran, H., Özdemir, Ç.(2012) Arab Spring with its Reflections in Turkish Foreign
Policy, Akademik İncelemeler Dergisi (AID), 7(2), pp. 181-198.
[9] Doğan, G., Durgun, B. (2012) Arab Spring and Libya: An Evaluation within the Scope
of Historical Process and Concept of Democratization, Journal of Süleyman Demirel
University Institute of Social Sciences, (1), p.15.
[10] Tan, M., Belli, A., Aydın, A. (2012) 2002 Sonrası ve Arap Baharı Kapsamında Türkiye-
Suriye İlişkileri ve Bölgesel Yansımaları, II. Bölgesel Sorunlar ve Türkiye Sempozyumu,
pp. 66-74.
[11] Ataman, M., Demir, G.N. (2012) Körfez Ülkelerinin Ortadoğu Politikası ve Arap Baharına
Bakışları, Seta Analiz, p.53
[12] Avraham, E. (2015). Destination image repair during crisis: Attracting tourism during the
Arab Spring uprisings. Tourism Management, 47, 224-232.
[13] Ataman, M., Demir, G.N. (2012) Körfez Ülkelerinin Ortadoğu Politikası ve Arap Baharına
Bakışları, Seta Analiz, p.53
| baynazoglu_bilgin_akova_the_impact_of_the_arab_spring__on_hotel_services_in_istanbul_pp_63-70.pdf |
Association of Economists and Managers of the Balkans
- UdEkoM Balkan -
179 Ustanicka St, 11000 Belgrade, Republic of Serbia
E-mail: [email protected]
www.udekom.org.rs
- UdEkoM Balkan -
179 Ustanicka St, 11000 Belgrade, Republic of Serbia
E-mail: [email protected]
www.udekom.org.rs
Tel. +381 62 812 5779
VAT number: 108747027
Registration number.: 28157347
Registration number.: 28157347