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4th International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era

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HUMAN RESOURCES DEPARTMENT ROLE IN EMPLOYEES TRAINING AND EDUCATION IN SERVICE SECTOR

Vilmoš Tot
Faculty of Information Technology and Engineering, Jurija Gagarina 149a, Belgrade, Serbia

Tijana Savić Tot
Faculty of Management, Njegoševa 1a, Sremski Karlovci, Serbia

Sreto Aleksić
College of Professional Studies in Management and Business Communication, Modene 5, Novi Sad, Serbia

DOI:   ​​https://doi.org/10.31410/tmt.2019.413
​
4th International Thematic Monograph -   Modern Management Tools and Economy of Tourism Sector in Present Era, Belgrade, 2019,   Published by:  Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, North Macedonia;   ISSN 2683-5673,  ISBN 978-86-80194-29-5;   Editors:   Vuk Bevanda, associate professor, Faculty of Social Sciences, Belgrade, Serbia;   Snežana Štetić, full time professor, The College of Tourism, Belgrade, Serbia,   Printed by:  SKRIPTA International, Belgrade

Abstract: Modern organizations are aware that their development to the greatest extent depends on
the employees’ education and they put all of their efforts in employing appropriate individuals as well
as in providing the prerequisites to the employees for constant advancement of knowledge in order to
have the organization’s development as the consequence. Responsibility for the development of human
resources is a priority for the entire organization from strategic to operational level. The task of the
strategic level of management in organizations is to create a commitment to continuous improvement
of employees’ knowledge and skills and creation of basic preconditions for their development. The operational
level implies the existence of a human resources department which, by constant monitoring of
the work process, has a role to continuously develop and adapt human resources systems in accordance
with the needs of the organization. Within this paper the results of the research will be presented on
conditions the organizations in service sector on the territory of Novi Sad municipality provide during
training and education of the employees as well as of peculiarities of the activities in relation to the
bearers of responsibility for human resources in the organization.

Keywords: human resources development, employees training and education, human resources department.

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