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HUMAN RESOURCES DEPARTMENT ROLE IN EMPLOYEES TRAINING AND EDUCATION IN SERVICE SECTOR Vilmoš Tot Faculty of Information Technology and Engineering, Jurija Gagarina 149a, Belgrade, Serbia Tijana Savić Tot Faculty of Management, Njegoševa 1a, Sremski Karlovci, Serbia Sreto Aleksić College of Professional Studies in Management and Business Communication, Modene 5, Novi Sad, Serbia DOI: https://doi.org/10.31410/tmt.2019.413 4th International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era, Belgrade, 2019, Published by: Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, North Macedonia; ISSN 2683-5673, ISBN 978-86-80194-29-5; Editors: Vuk Bevanda, associate professor, Faculty of Social Sciences, Belgrade, Serbia; Snežana Štetić, full time professor, The College of Tourism, Belgrade, Serbia, Printed by: SKRIPTA International, Belgrade
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Abstract: Modern organizations are aware that their development to the greatest extent depends on the employees’ education and they put all of their efforts in employing appropriate individuals as well as in providing the prerequisites to the employees for constant advancement of knowledge in order to have the organization’s development as the consequence. Responsibility for the development of human resources is a priority for the entire organization from strategic to operational level. The task of the strategic level of management in organizations is to create a commitment to continuous improvement of employees’ knowledge and skills and creation of basic preconditions for their development. The operational level implies the existence of a human resources department which, by constant monitoring of the work process, has a role to continuously develop and adapt human resources systems in accordance with the needs of the organization. Within this paper the results of the research will be presented on conditions the organizations in service sector on the territory of Novi Sad municipality provide during training and education of the employees as well as of peculiarities of the activities in relation to the bearers of responsibility for human resources in the organization. Keywords: human resources development, employees training and education, human resources department. REFERENCES Ahmad, S., Schroeder, R. (2003): The impact of human resource management practices on operational performance: Recognizing country and industry differences, Journal of Operations Management, 21(1), 19−43. Akhtar, S., Ding, D. Z., Ge, G. L. (2008): Strategic HRM practices and their impact on company performance in Chinese enterprises, Human Resource Management,47(1), 15−62. Armstrong, M., (2008): Strategic Human Resource Management-A Guide to Action,4 ed. 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