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4th International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era

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USE OF CONTROLLING IN TOURISM SPHERE AS A MODERN EFFICIENT MANAGEMENT TOOL

Róbert Štefko
Faculty of Management, University of Prešov in Prešov, Konštantínova 16, 080 01 Prešov, Slovakia

Peter Gallo
Faculty of Management, University of Prešov in Prešov, Konštantínova 16, 080 01 Prešov, Slovakia

Daniela Matušíková
Faculty of Management, University of Prešov in Prešov, Konštantínova 16, 080 01 Prešov, Slovakia

Tomáš Molčák
Faculty of Management, University of Prešov in Prešov, Konštantínova 16, 080 01 Prešov, Slovakia

DOI:   ​​https://doi.org/10.31410/tmt.2019.509
​
4th International Thematic Monograph -   Modern Management Tools and Economy of Tourism Sector in Present Era, Belgrade, 2019,   Published by:  Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, North Macedonia;   ISSN 2683-5673,  ISBN 978-86-80194-29-5;   Editors:   Vuk Bevanda, associate professor, Faculty of Social Sciences, Belgrade, Serbia;   Snežana Štetić, full time professor, The College of Tourism, Belgrade, Serbia,   Printed by:  SKRIPTA International, Belgrade

Abstract: Controlling has been an effective tool for business progress in recent years. Even in tourism
sphere there is a need to monitor and evaluate the activities of the subordinates in the companies. The
paper deals with the use and application of controlling in tourism facilities. On the theoretical-methodological basis, it clarifies the philosophy of controlling, its goals and tasks. It describes controlling tools and possibilities of their effective use in conditions of tourism. Based on the research conducted in selected tourism companies summarizes the knowledge gained by research and points out the possibilities
of applying controlling in the practice of companies operating in the field of tourism. The results of the
research are recommendations to companies operating in tourism for the implementation of controlling
tools into the company activities and their effective use. The research has confirmed that controlling is
an essential tool for effective business management and must be implemented in larger hotel facilities
than the department itself, or to be as independent position of the controller. For smaller facilities in
this sector, the use of consulting firms in the area of controlling seems to be an effective solution.

Keywords: Controlling, Management, Tourism, Management Tools, Hotel Controlling.

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4th_international_thematic_monograph_2019_pp._509-526.pdf
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