PECULIARITIES OF THE HUMAN RESOURCES MANAGEMENT PROCESS IN SERVICE ORGANIZATIONS - RESEARCH RESULTS
Tijana Savić Tot - Faculty of Management, Sremski Karlovci, Serbia
Vilmoš Tot - Faculty of Information Technology and Engineering, Belgrade, Serbia
Marija Runić Ristić - Faculty of Management, Sremski Karlovci, Serbia
Maja Aleksić - Phd. student, Faculty of Technical Sciences, Novi Sad, Serbia
DOI: https://doi.org/10.31410/tmt.2020.457
5th International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era, Belgrade, 2020, Published by: Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, North Macedonia; ISSN 2683-5673, ISBN 978-86-80194-42-4; Editors: Vuk Bevanda, associate professor, Faculty of Social Sciences, Belgrade, Serbia; Snežana Štetić, full time professor, The College of Tourism, Belgrade, Serbia, Printed by: SKRIPTA International, Belgrade
Abstract: Service organizations have, over the years, been constantly faced with increasing customer demand, growing competition, digitalization, and numerous changes in the business environment to which they must adapt in order to survive in the marketplace. As the main specificity of service organizations is reflected in the “intangibility” of their services, for customers who are participants in the service process and for employees who directly depend on the quality of service, service process and customer satisfaction, defining appropriate activities of Human Resources Management process, which manages employees, undoubtedly represents a priority that provides a competitive advantage. This paper will present the results of the research on the characteristics of eight selected sub-processes in the process of Human Resource Management in service versus production organizations of Rasina district,
in order to define their specifics and point out their advantages and disadvantages.
Keywords: Human Resources Management Process, Service organizations, Rasina district.
REFERENCES
Amble, B., (2006): Organizations Slow To Integrate New Hires, accessed on 4th July 2014,
http://www.management-issues.com/2006/12/15/research/organisations-slow-to-integrate-
new-hires.asp
Anderson, N., Shackleton, V., (1993): Successful Selection Interviewing, Blackwell, Oxford
Anthony, W. P., Kacmar, K. M., Perrewe, P. L., (2002): Human Resource Management: A Strategic
Approach, 4th ed., New York: South-Western
Armstrong, M., (2008): Strategic Human Resource Management-A Guide to Action, 4 ed., Kogan
Page Limited, London
Armstrong, M., Baron, A., (2005): Managing Performance: Performance Management In Action,
London: Cipd
Bahtijarević Šiber, F., (1999): Menadžment ljudskih potencijala, Golden marketing, Zagreb)
Baird, L., Meshoulam, I., (1988): Managing Two Fits Of Strategic Human Resource Management,
Academy of Management Review, 13(1): pp. 116-128
Bartel, A. P., (1994): Productivity Gains from the Implements of Employee Training Programs,
Industrial Relations 33(4), pp 411-425
Bartel, A. P., (2004): Human Resource Management and Organizational Performance: Evidence
From Retail Banking, Industrial and Labour Relations Review, (57): pp181-204
Bennison, M., Casson J., (1984): The manpower planning handbook, McGraw Hill Higher Education
Billsberry, J., (2007): Experiencing recruitment and selection, Hoboken, NJ: Wiley & Sons
Black, S. E., Lynch, L., (2001): How to compete: The impact of workplace practices and information
technology on productivity, Review of Economics and Statistics, no. 83., pp.
434-445
Bloisi, W., (2003): Management and organizational behaviour, Mc Graw-Hill companies
Bogićević Milkić, B., (2006): Menadžment ljudskih resursa, Centar za izdavačku delatnost
Ekonomskog fakulteta: Čugura Print, Beograd
Bowin, R. B., Harvey, D., (2001): Human Resource Management: An Experiential Approach.
Englewood Cliffs, NJ: Prentice Hall
Bramham, J., (1994): Human Resource Planning (2ndEds), London, IPD
Breaugh, J. A., Macan, T. H., Grambow, D. M., (2008): Employee recruitment: Current knowledge
and directions for future research, according to Hodgkinson, G. P., Ford, K. J., International
Review of Industrial and Organizational Psychology, no. 23., (pp. 45−82), New
York: John Wiley & Sons
Brown, S. P., (1996): A meta-analysis and review of organizational research on job involvement,
Psychological Bulletin, no. 120., pp. 235–255
Carr, G., (2005): Investigating the motivation of retail managers at a retail organization in the
Western Cape, Unpublished mini-thesis, University of the Western Cape, South Africa
Cascio, F. W., (1998): Applied psychology in human resource management, Prentice – Hall,
London
Cornelius, E., Carron, T., Collins, M., (1979): Job Analysis Models and Job Classifications,
Personnel Psychology, no. 22., pp. 693 – 708
DeCenzo A. D., Robbins P.S., Verhulst L. S., (2010): Fundamental of Human Resource Management,
11th ed., Wiley and Sons
Delaney, J. T., Huselid, M. A., (1996): The Impact Of Human Resource Management Practices
On Perceptions Of Organizational Performance, Academy of Management Journal, 39(4)
pp. 949-969
Delery, J.E., (1998): Issues Of Fit In Strategic Human Resource Management: Implications For
Research, Human Resource Management Review, no. 8., pp.289-310
DeNisi, A. S., Griffin, R. W., (2008): Managing Human Resources (3rd Ed) Boston: Houghton-
Mifflin
Dessler, G., (2002): Framework of Human Resource Management, 2nd Edition, The Dryden
Press, Prentice Hall, New Jersey
Devadoss, P., Pan, S., (2007): Enterprise Systems Use: Towards a Structurational Analysis of
Enterprise Systems Induced Organizational Transformation, Communications of the Association
for Information Systems, no. 19., pp. 352-385
Dulebohn, H. J., Ferris, R. G., Stood, T. J., (1995): Handbook of human resource management,
Blackwell Oxford, UK, pp. 18-41
Foot, M., Hook C., (2011): Introducing Human Resource Management, Financial Times/ Prentice
Hall; 6 ed
French, J. R. P. Jr, Rodgers, W. R., Cobb, S., (1994): Adjustment as person-environment fit In
Coping and Adaptation, Basic Books, New York, pp. 316-333
Ganser, T., (2000): Evaluating a University Mentoring Program for K-12 Teachers: The University
of Wisconsin-Whitewater Beginning Teacher Assistance Program
Gerhart, B., Trevor, C. O., (1996): Employment Variability under Different Managerial Compensations
Systems, Academy of Management Journal, 39(6), pp. 1692-1712
Gómez-Mejía, L. R. (1992): Structure and Process of Diversification, Compensation Strategy,
and Firm Performance Strategic Management Journal, 13(5) pp. 381-397
Gregg, P., Wadsworth J., (1999): The State of Working Britain, Manchester University Press,
Manchester
Grubić – Nešić, L., (2005): Razvoj ljudskih resursa, Novi Sad, AB print
Hansson, B., (2001): Essays on Human Capital Investments, Stockholm University, Stockholm
Huselid, M. A., (1995): The impact of Human Resource Management Practices on Turnover,
Productivity and Corporate Financial Performance, Academy of Management Journal,
pp.635-672
Huselid, M. A., Becker, B. E., Beatty, R. W., (2005): The Workforce Scorecard – Managing
Human Capital to Execute Strategy, Harvard Business School Press, Boston, MA
Ichiniowski, C., Shaw, K., Prennushi, G., (1997): The effects of human resource management
practices on productivity: A study of steel finishing lines, The American Economic Review,
no. 87., pp. 291-313
Jackson, S.E., Schuler, R.S., (1995): Understanding human resource management in the context
of organizations and their environments, Annual Review of Psychology, no. 46, pp. 237-
264
Katz, R. L., (1974): Skills of an effective administrator, Harvard Business Review, 52(5), pp.
90-120
Kepes, S., Delery, J. E., (2007): HRM systems and the problem of internal fit, according to: P.
C., Boxall, J. Purcelland, P. M. Wright (Eds.), The Oxford handbook of human resource
management, pp. 385-404
Klein, H. J., Weaver, N. A., (2000): The effectiveness of an organizational-level orientation
training program in the socialization of new hires, Personnel Psychology, 53 (1), pp. 47-66
Koch, J. M., McGrath, J. M., (1996): Improving Labour Productivity: Human Resource Policies
Do Matter, Strategic Management Journal, 17(5) pp. 335-354
Levine, E. L., Ash, R. A., Hall, M., Sistrunk, F., (1983): Evaluation of Job Analysis Methods by
Experienced Job Analyst, Academy of Management Journal, no. 26, pp. 339-348
Lewis, C., (1985): Employee Selection, London: Hutchinson
Locke, E. A., (1976): The Nature and Causes of Job Satisfaction, according to: Dunnette M.
D., (Ed.), Handbook of Industrial and Organizational Psychology, pp. 1297-1343. Chicago:
Rand McNally
McCormic, E. J., (1979): Job Analysis: Methods and Applications, New York: AMACOM
McDonald, D., Smith A., (1995): A Proven Connection: Performance Management and Business
Results, Compensation and Benefits Review, 27(1), pp. 59-64
Mendonca, M., Kanungo, N. R., (1996): Impact of culture on performance management in developing
countries, International Journal of Manpower
Miles, R. E., Snow, C. C., (1984): Fit, Failure and The Hall of Fame, California Management
Review, 26(3), pp. 10-28
Miller, F. B., Coghill, M. A., (1964): Sex and the Personnel Manager, Industrial and Labor Relations
Review, no. 18., pp. 32-44
Mondy, R. W., Noe, R. M., Premeaux, S. R., (2002): Human Resources Management (8Ed.),
Upper Saddle River, New Jersey: Pearson Education, Inc.
Mullins, J. L., (2007): Management and organizational behaviour, Seventh Edition, Pearson
Education Limited, Essex, pp. 700
Naisby, A., (2002): Appraisal and Performance Management, Spiro Press, London
Noe, R. A., Hollenbeck, J., Gerhart, B., Wright, P., (2005): Menadžment ljudskih potencijala,
Mate, Zagreb
Noe, R., Hollenbeck, J., Gerhart, B., Wright, P., (2005): Menadžment ljudskih potencijala, Mate,
Zagreb
Patterson, M., West, M., Lawtthorn, R., Nickell, S., (1997): Impact of people management practices
on business performance, London: Institute of Personnel and Development
Pulakos, D. E., (2009): Performance management: A new approach for driving business results,
A John Wiley and Sons, ltd., Publications
Purcell, J., Kinne, N., Hutchinson, S., (2003): Understanding the people and performance link:
unlocking the black box, London: CIPD, pp.88
Savić Tot, T., (2016): Razvoj modela strategijskog menadžmenta ljudskih resursa u funkciji
sticanja konkurentske prednosti, Doktorska disertacija, Fakultet tehničkih nauka, Univerzitet
Novi Sad
Schuler, R. S., (1995): Managing Human Resources, 5th ed, West Publishing Company
Schuler, R. S., Jackson, S., (1999): Linking Competitive Strategies with Human Resource Management
Practices, according to: Strategic human resource management, Schuler R. S.,
and Jackson, S., Oxford: Blackwell Publishers Ltd., pp. 159–76
Sherman, A., Bohlander, G., Snell, S., (1998): Managing Human Resources, 11th edn., Cincinnati,
OH: South Western College Publishing
Shih, H. A., Chiang, Y. H., Hsu, C. C., (2006): Can high performance work systems really lead
to better performance? International Journal of Manpower, 27(4), pp. 741−763
Siddique, C. M., (2004): Job analysis: A strategic human resource management practice, International
journal of Human Resource Management, 15(1), pp. 219-244
Swanson, R. A., Holton, E. F., (2001): Foundations of Human Resource Development, San Francisco:
Berrett-Koehler
Tamkin, P., Hillage, J., Cummings, J., Bates, P., Barber, L., Tackey, N., (2000): Doing Business
Better: The Long Term Impact of Investors in People, FOCUS central London
Thomason, G., (1988): A Textbook of Human Resource Management London: Institute of Personnel
Management
Torrington, D., Hall, L., Taylor, S., (2004): Menadžment ljudskih resursa, Data status, Beograd
Tot, V., Savić Tot., T., Aleksić, S., (2019): Human resources department role in employees
training and education in service sector, 4th International Thematic Monograph Modern
Management Tools and Economy of Tourism Sector in Present Era, Association of
Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and
Hospitality, Ohrid, Macedonia, Belgrade, ISBN 978-86-80194-29-5, pp. 413 – 440, https://
doi.org/10.31410/tmt.2019.413,
Uchitelle, L., Kleinfeld, N., (1996): The Downsizing of America, New York Times
Vujić, V., Ćamilović, S., (2007): Osnove menadžmenta ljudskih resursa, Tekon-tehnokonsalting,
Beograd
Ward, P. T., Leong, G. K., Boyer, K. K., (1994): Manufacturing Proactiveness and Performance,
Decision Sciences, 25(3), pp. 337-357
Werner, M., Randy L. D., (2009): Human resource development, 6th ed., Cengage Learning
Wright, P. M., Snell, S. A., (1991): Toward an Integrative View of Strategic Human Resource
Management, Human Resource Management Review, 1(3), pp. 203-225
Wright, P. M., McMahan, G. C., (1992): Theoretical perspectives for strategic human resource
management, Journal of Management, 18 (2) pp. 295
Wright, P. M., McMahan, G. C., (1999): Theoretical Perspectives for SHRM, according to: In
Strategic Human Resource Management, (Eds.) R. Schuler and S. Jackson, pp. 49–72.
Oxford: Blackwell Publishers Ltd.
Wright, P. M., McMahan, G. C., Snell, S. A., Gerhart, B., (2001): Comparing Line and HR
Executives-Perceptions of HR Effectiveness: Services, Roles, and Contributions, Human
Resource Management, no. 30, pp. 111-123
in order to define their specifics and point out their advantages and disadvantages.
Keywords: Human Resources Management Process, Service organizations, Rasina district.
REFERENCES
Amble, B., (2006): Organizations Slow To Integrate New Hires, accessed on 4th July 2014,
http://www.management-issues.com/2006/12/15/research/organisations-slow-to-integrate-
new-hires.asp
Anderson, N., Shackleton, V., (1993): Successful Selection Interviewing, Blackwell, Oxford
Anthony, W. P., Kacmar, K. M., Perrewe, P. L., (2002): Human Resource Management: A Strategic
Approach, 4th ed., New York: South-Western
Armstrong, M., (2008): Strategic Human Resource Management-A Guide to Action, 4 ed., Kogan
Page Limited, London
Armstrong, M., Baron, A., (2005): Managing Performance: Performance Management In Action,
London: Cipd
Bahtijarević Šiber, F., (1999): Menadžment ljudskih potencijala, Golden marketing, Zagreb)
Baird, L., Meshoulam, I., (1988): Managing Two Fits Of Strategic Human Resource Management,
Academy of Management Review, 13(1): pp. 116-128
Bartel, A. P., (1994): Productivity Gains from the Implements of Employee Training Programs,
Industrial Relations 33(4), pp 411-425
Bartel, A. P., (2004): Human Resource Management and Organizational Performance: Evidence
From Retail Banking, Industrial and Labour Relations Review, (57): pp181-204
Bennison, M., Casson J., (1984): The manpower planning handbook, McGraw Hill Higher Education
Billsberry, J., (2007): Experiencing recruitment and selection, Hoboken, NJ: Wiley & Sons
Black, S. E., Lynch, L., (2001): How to compete: The impact of workplace practices and information
technology on productivity, Review of Economics and Statistics, no. 83., pp.
434-445
Bloisi, W., (2003): Management and organizational behaviour, Mc Graw-Hill companies
Bogićević Milkić, B., (2006): Menadžment ljudskih resursa, Centar za izdavačku delatnost
Ekonomskog fakulteta: Čugura Print, Beograd
Bowin, R. B., Harvey, D., (2001): Human Resource Management: An Experiential Approach.
Englewood Cliffs, NJ: Prentice Hall
Bramham, J., (1994): Human Resource Planning (2ndEds), London, IPD
Breaugh, J. A., Macan, T. H., Grambow, D. M., (2008): Employee recruitment: Current knowledge
and directions for future research, according to Hodgkinson, G. P., Ford, K. J., International
Review of Industrial and Organizational Psychology, no. 23., (pp. 45−82), New
York: John Wiley & Sons
Brown, S. P., (1996): A meta-analysis and review of organizational research on job involvement,
Psychological Bulletin, no. 120., pp. 235–255
Carr, G., (2005): Investigating the motivation of retail managers at a retail organization in the
Western Cape, Unpublished mini-thesis, University of the Western Cape, South Africa
Cascio, F. W., (1998): Applied psychology in human resource management, Prentice – Hall,
London
Cornelius, E., Carron, T., Collins, M., (1979): Job Analysis Models and Job Classifications,
Personnel Psychology, no. 22., pp. 693 – 708
DeCenzo A. D., Robbins P.S., Verhulst L. S., (2010): Fundamental of Human Resource Management,
11th ed., Wiley and Sons
Delaney, J. T., Huselid, M. A., (1996): The Impact Of Human Resource Management Practices
On Perceptions Of Organizational Performance, Academy of Management Journal, 39(4)
pp. 949-969
Delery, J.E., (1998): Issues Of Fit In Strategic Human Resource Management: Implications For
Research, Human Resource Management Review, no. 8., pp.289-310
DeNisi, A. S., Griffin, R. W., (2008): Managing Human Resources (3rd Ed) Boston: Houghton-
Mifflin
Dessler, G., (2002): Framework of Human Resource Management, 2nd Edition, The Dryden
Press, Prentice Hall, New Jersey
Devadoss, P., Pan, S., (2007): Enterprise Systems Use: Towards a Structurational Analysis of
Enterprise Systems Induced Organizational Transformation, Communications of the Association
for Information Systems, no. 19., pp. 352-385
Dulebohn, H. J., Ferris, R. G., Stood, T. J., (1995): Handbook of human resource management,
Blackwell Oxford, UK, pp. 18-41
Foot, M., Hook C., (2011): Introducing Human Resource Management, Financial Times/ Prentice
Hall; 6 ed
French, J. R. P. Jr, Rodgers, W. R., Cobb, S., (1994): Adjustment as person-environment fit In
Coping and Adaptation, Basic Books, New York, pp. 316-333
Ganser, T., (2000): Evaluating a University Mentoring Program for K-12 Teachers: The University
of Wisconsin-Whitewater Beginning Teacher Assistance Program
Gerhart, B., Trevor, C. O., (1996): Employment Variability under Different Managerial Compensations
Systems, Academy of Management Journal, 39(6), pp. 1692-1712
Gómez-Mejía, L. R. (1992): Structure and Process of Diversification, Compensation Strategy,
and Firm Performance Strategic Management Journal, 13(5) pp. 381-397
Gregg, P., Wadsworth J., (1999): The State of Working Britain, Manchester University Press,
Manchester
Grubić – Nešić, L., (2005): Razvoj ljudskih resursa, Novi Sad, AB print
Hansson, B., (2001): Essays on Human Capital Investments, Stockholm University, Stockholm
Huselid, M. A., (1995): The impact of Human Resource Management Practices on Turnover,
Productivity and Corporate Financial Performance, Academy of Management Journal,
pp.635-672
Huselid, M. A., Becker, B. E., Beatty, R. W., (2005): The Workforce Scorecard – Managing
Human Capital to Execute Strategy, Harvard Business School Press, Boston, MA
Ichiniowski, C., Shaw, K., Prennushi, G., (1997): The effects of human resource management
practices on productivity: A study of steel finishing lines, The American Economic Review,
no. 87., pp. 291-313
Jackson, S.E., Schuler, R.S., (1995): Understanding human resource management in the context
of organizations and their environments, Annual Review of Psychology, no. 46, pp. 237-
264
Katz, R. L., (1974): Skills of an effective administrator, Harvard Business Review, 52(5), pp.
90-120
Kepes, S., Delery, J. E., (2007): HRM systems and the problem of internal fit, according to: P.
C., Boxall, J. Purcelland, P. M. Wright (Eds.), The Oxford handbook of human resource
management, pp. 385-404
Klein, H. J., Weaver, N. A., (2000): The effectiveness of an organizational-level orientation
training program in the socialization of new hires, Personnel Psychology, 53 (1), pp. 47-66
Koch, J. M., McGrath, J. M., (1996): Improving Labour Productivity: Human Resource Policies
Do Matter, Strategic Management Journal, 17(5) pp. 335-354
Levine, E. L., Ash, R. A., Hall, M., Sistrunk, F., (1983): Evaluation of Job Analysis Methods by
Experienced Job Analyst, Academy of Management Journal, no. 26, pp. 339-348
Lewis, C., (1985): Employee Selection, London: Hutchinson
Locke, E. A., (1976): The Nature and Causes of Job Satisfaction, according to: Dunnette M.
D., (Ed.), Handbook of Industrial and Organizational Psychology, pp. 1297-1343. Chicago:
Rand McNally
McCormic, E. J., (1979): Job Analysis: Methods and Applications, New York: AMACOM
McDonald, D., Smith A., (1995): A Proven Connection: Performance Management and Business
Results, Compensation and Benefits Review, 27(1), pp. 59-64
Mendonca, M., Kanungo, N. R., (1996): Impact of culture on performance management in developing
countries, International Journal of Manpower
Miles, R. E., Snow, C. C., (1984): Fit, Failure and The Hall of Fame, California Management
Review, 26(3), pp. 10-28
Miller, F. B., Coghill, M. A., (1964): Sex and the Personnel Manager, Industrial and Labor Relations
Review, no. 18., pp. 32-44
Mondy, R. W., Noe, R. M., Premeaux, S. R., (2002): Human Resources Management (8Ed.),
Upper Saddle River, New Jersey: Pearson Education, Inc.
Mullins, J. L., (2007): Management and organizational behaviour, Seventh Edition, Pearson
Education Limited, Essex, pp. 700
Naisby, A., (2002): Appraisal and Performance Management, Spiro Press, London
Noe, R. A., Hollenbeck, J., Gerhart, B., Wright, P., (2005): Menadžment ljudskih potencijala,
Mate, Zagreb
Noe, R., Hollenbeck, J., Gerhart, B., Wright, P., (2005): Menadžment ljudskih potencijala, Mate,
Zagreb
Patterson, M., West, M., Lawtthorn, R., Nickell, S., (1997): Impact of people management practices
on business performance, London: Institute of Personnel and Development
Pulakos, D. E., (2009): Performance management: A new approach for driving business results,
A John Wiley and Sons, ltd., Publications
Purcell, J., Kinne, N., Hutchinson, S., (2003): Understanding the people and performance link:
unlocking the black box, London: CIPD, pp.88
Savić Tot, T., (2016): Razvoj modela strategijskog menadžmenta ljudskih resursa u funkciji
sticanja konkurentske prednosti, Doktorska disertacija, Fakultet tehničkih nauka, Univerzitet
Novi Sad
Schuler, R. S., (1995): Managing Human Resources, 5th ed, West Publishing Company
Schuler, R. S., Jackson, S., (1999): Linking Competitive Strategies with Human Resource Management
Practices, according to: Strategic human resource management, Schuler R. S.,
and Jackson, S., Oxford: Blackwell Publishers Ltd., pp. 159–76
Sherman, A., Bohlander, G., Snell, S., (1998): Managing Human Resources, 11th edn., Cincinnati,
OH: South Western College Publishing
Shih, H. A., Chiang, Y. H., Hsu, C. C., (2006): Can high performance work systems really lead
to better performance? International Journal of Manpower, 27(4), pp. 741−763
Siddique, C. M., (2004): Job analysis: A strategic human resource management practice, International
journal of Human Resource Management, 15(1), pp. 219-244
Swanson, R. A., Holton, E. F., (2001): Foundations of Human Resource Development, San Francisco:
Berrett-Koehler
Tamkin, P., Hillage, J., Cummings, J., Bates, P., Barber, L., Tackey, N., (2000): Doing Business
Better: The Long Term Impact of Investors in People, FOCUS central London
Thomason, G., (1988): A Textbook of Human Resource Management London: Institute of Personnel
Management
Torrington, D., Hall, L., Taylor, S., (2004): Menadžment ljudskih resursa, Data status, Beograd
Tot, V., Savić Tot., T., Aleksić, S., (2019): Human resources department role in employees
training and education in service sector, 4th International Thematic Monograph Modern
Management Tools and Economy of Tourism Sector in Present Era, Association of
Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and
Hospitality, Ohrid, Macedonia, Belgrade, ISBN 978-86-80194-29-5, pp. 413 – 440, https://
doi.org/10.31410/tmt.2019.413,
Uchitelle, L., Kleinfeld, N., (1996): The Downsizing of America, New York Times
Vujić, V., Ćamilović, S., (2007): Osnove menadžmenta ljudskih resursa, Tekon-tehnokonsalting,
Beograd
Ward, P. T., Leong, G. K., Boyer, K. K., (1994): Manufacturing Proactiveness and Performance,
Decision Sciences, 25(3), pp. 337-357
Werner, M., Randy L. D., (2009): Human resource development, 6th ed., Cengage Learning
Wright, P. M., Snell, S. A., (1991): Toward an Integrative View of Strategic Human Resource
Management, Human Resource Management Review, 1(3), pp. 203-225
Wright, P. M., McMahan, G. C., (1992): Theoretical perspectives for strategic human resource
management, Journal of Management, 18 (2) pp. 295
Wright, P. M., McMahan, G. C., (1999): Theoretical Perspectives for SHRM, according to: In
Strategic Human Resource Management, (Eds.) R. Schuler and S. Jackson, pp. 49–72.
Oxford: Blackwell Publishers Ltd.
Wright, P. M., McMahan, G. C., Snell, S. A., Gerhart, B., (2001): Comparing Line and HR
Executives-Perceptions of HR Effectiveness: Services, Roles, and Contributions, Human
Resource Management, no. 30, pp. 111-123
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