MOBILE APPS AS A TOOL FOR DESTINATION MANAGEMENT – CASE STUDY OF BELGRADE
Snežana Štetić - College of Tourism, Bulevar Zorana Đinđića 152a, Belgrade, Serbia
Dario Šimičević - College of Tourism, Bulevar Zorana Đinđića 152a, Belgrade, Serbia
Jelena Aksentijević - Belgrade, Serbia
Igor Trišić - Faculty of Hotel Management and Tourism Vrnjačka Banja, University of Kragujevac, Serbia
DOI: https://doi.org/10.31410/tmt.2020.569
5th International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era, Belgrade, 2020, Published by: Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, North Macedonia; ISSN 2683-5673, ISBN 978-86-80194-42-4; Editors: Vuk Bevanda, associate professor, Faculty of Social Sciences, Belgrade, Serbia; Snežana Štetić, full time professor, The College of Tourism, Belgrade, Serbia, Printed by: SKRIPTA International, Belgrade
Abstract: Mobile applications, as a very dynamic segment of modern ICT (Information and Communication Technology), are in widespread use in tourism. Tourist destinations are increasingly using mobile applications to manage the development of a destination product, that is, the applications themselves are seen as an important part of the destination product and the overall tourists’ experience. This paper focuses on mobile applications and their use in destination management and the achievement of overall tourist satisfaction. Special attention is paid to the use of mobile applications in the management of tourism development in Belgrade as well as the impact of mobile applications on tourists’ experience of Belgrade as a tourist destination.
Keywords: Information and communication technology, Tourists’ satisfaction, Smart destination.
REFERENCES
Ajanki, A., Billinghurst, M., Gamper, H., Ja¨rvenpa¨a¨, T., Kandemir, M., Kaski, S., Koskela,
M., Kurimo, M., Laaksonen, J., Puolama¨ki, K., Ruokolainen, T., & Tossavainen, T.
(2011). An augmented reality interface to contextual information, Virtual Reality, 15(2-3),
161–173. https://doi.org/10.1007/s10055-010-0183-5
Ammirato, S., Della Gala M., & Felicetti, A.M. (2014). Tourism Destination Management: A
Collaborative Approach. In: Camarinha-Matos L.M., Afsarmanesh H. (eds) Collaborative
Systems for Smart Networked Environments. PRO-VE 2014. IFIP Advances in Information
and Communication Technology, vol. 434. Springer, Berlin, Heidelberg. https://doi.
org/10.1007/978-3-662-44745-1_21
Buhalis, D. (1998). Strategic use of information technologies in the tourism industry, Tourism
Management, 19(5), 409-421. https://doi.org/10.1016/S0261-5177(98)00038-7
Buhalis, D., & Amaranggana, A. (2015). Smart Tourism Destinations Enhancing Tourism Experience
through Personalisation of Services, in Tussyadiah, I., and Inversini, A., (eds),
ENTER 2015 Proceedings, Lugano, Springer-Verlag, Wien, ISBN:9783319143422, 377-
390.https://doi.org/10.1007/978-3-319-14343-9_28
Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management:
20 years on and 10 years after the Internet - The state of eTourism research, Tourism Management,
29(4), 609-623. https://doi.org/10.1016/j.tourman.2008.01.005
Buhalis, D., & Wagner, R. (2013) E-destinations: Global Best Practice in Tourism Technologies
and Applications. In: Cantoni L., Xiang Z. (eds) Information and Communication Technologies
in Tourism 2013. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-
36309-2_11
Čavlek, N., Matečić, I., & Ferjanić Hodak, D. (2010). Drivers of innovations in tourism: some
theoretical and practical aspects. Acta Turistica, 22(2), 201-220. https://hrcak.srce.hr/70626
Da Silva, A., & Rocha, H.V. (2012). M-Traveling: Mobile Applications in Tourism. International
Journal for Infonomics, 5(3/4). 618-630. https://doi.org/10.20533/iji.1742.4712.2012.0071
Dickinson, J., Ghali, K., Cherrett, T., Speed, C., Davies, N., & Norgate, S. (2012). Tourism and
the Smartphone App: Capabilities, Emerging Practice and Scope in the Travel Domain.
Current Issues in Tourism, 17(1). 1-18. https://doi.org/10.1080/13683500.2012.718323
Femenia-Serra, F., & Neuhofer, B. (2018). Smart tourism experiences: Conceptualisation, key
dimensions and research agenda. Investigaciones Regionales, 42. 129-150. https://doi.
org/10045/86748
Filofteia, T.M. (2016). Mobile applications for tourism. study regarding their use by Romanians,
Annals of the „Constantin Brâncuşi” University of Târgu Jiu, Economy Series, 4, 78–84.
Gretzel, U. (2015). Digital Marketing for Destination Management Organizations, Paper presented
at The Bali Tourism Forum International, 1st World Destination Management Outlook.
Bali, November 25-27.
Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: foundations and developments.
Electronic Markets, 25(3), 179–188. https://doi.org/10.1007/s12525-015-0196-8
Gu, Z., Zhang, Y., Chen, Y., & Chang, X. (2016). Analysis of Attraction Features of Tourism
Destinations in a Mega-City Based on Check-in Data Mining—A Case Study of Shenzhen,
China, International Journal of Geo-Information, 5(11), 210. https://doi.org/10.3390/
ijgi5110210
Kečkeš, A.L., & Tomičić, I. (2017). Augmented Reality in Tourism – Research and Applications
Overview. Interdisciplinary Description of Complex Systems, 15(2), 157-167. https://doi.
org/10.7906/indecs.15.2.5
Khan, M., Woo, M., Nam, K., & Chathoth, P. (2017). Smart city and smart tourism: A case of
Dubai. Sustainability, 9(12), 2279. https://doi.org/10.3390/su9122279
Kiilunen, O. (2013). Mobile applications as solutions to enhance sustainable travel behavior
among Generation Y, Master’s Thesis, HAAGA-HELIA, University of Applied Sciences.
Available at https://pdfs.semanticscholar.org/8851/de78ec607a327207b1245d3f01b975b4eb1e.
pdf
Kim, D., & Kim, S. (2017). The role of mobile technology in tourism: patents, articles, news,
and mobile tour app reviews. Sustainability, 9(11), 2082. https://doi.org/10.3390/su9112082
Kim, M., Kim J., Choi J., & Trivedi M. (2017). Mobile Shopping Through Applications: Understanding
Application Possession and Mobile Purchase, Journal of Interactive Marketing
39, 55-68. https://doi.org/10.1016/j.intmar.2017.02.001
Koo, C., Mendes-Filho, L., & Buhalis, D. (2019). Smart tourism and competitive advantage for
stakeholders: Guest editorial. Tourism Review, 74(1), 1-4. https://doi.org/10.1108/TR-02-
2019-208
Kounavis, C.D., Kasimati, A., & Zamani, E. (2012). Enhancing the Tourism Experience through
Mobile Augmented Reality: Challenges and Prospects. International Journal of Engineering
Business Management, Special Issue: Digital and Mobile Economy, 4, https://doi.
org/10.5772/51644
Kourouthanassis, P., Boletsis, C., Bardaki, C., & Chasanidou, D. (2014). Tourists responses to
mobile augmented reality travel guides: The role of emotions on adoption behaviour, Pervasive
and Mobile Computing, 18. 71-87. https://doi.org/10.1016/j.pmcj.2014.08.009
Martins, C., Costa, C., & Pacheco, O.R. (2013). E-Business strategies for destination management
organisations. In Santos, J., Serra, F., Águas, P. (Eds.) TMS Conference Series. Faro.
47- 56. https://doi.org/10198/10828
Milićević, S., Petrović, J., Kostić, M., & Lakićević, M. (2020). Tourism product in the function
of improving destination competitiveness: Case of Vrnjačka Banja, Serbia. Quality - Access
to Success, 21(178),133-138.
Nabben, A., Wetzel, E., Oldani, E., Huyeng, J., van de Boel, M., & Fan, Z. (2016). Smart Technologies
in Tourism: Case study on the influence of iBeacons on customer experience
during the 2015 SAIL Amsterdam event, Paper presented at International Tourism Student
Conference, Madrid, April 19-22, 2016. Available at https://opendataincubator.eu/wp-content/
uploads/2016/06/Smart-Technologies-in-Tourism.pdf
Neuhofer, B., Buhalis, D., & Ladkin, A. (2012). Conceptualising Technology Enhanced Destination
Experiences. Journal of Destination Marketing & Management, 1(1-2). 36-46.
https://doi.org/10.1016/j.jdmm.2012.08.001
Put-van den Beemt W.W.S., & Smith R. (2016). Smart tourism tools: Linking technology to
the touristic resources of a city, Paper presented at I Smart Tourism Congress Barcelona,
Barcelona, November 9-16, 2016, Available at https://www.cett.es/fitxers/campushtml/
MiniWebs/122/papers/PUT_SMITH.pdf
Schieder, T.K. (2013). Mobile Applications for UNESCO World Heritage Sites: Analyzing the
state-of-the-art, designing and assessing the usability of an application for two World Her
itage Sites in the canton of Ticino (Switzerland), Master’s Dissertation, Università della
Svizzera Italiana, Lugano (Switzerland), Faculties of economics and communication sciences.
Available at http://www.otur.usi.ch/sites/www.otur.usi.ch/files/uploads/masterthesis_
schiedertheresa.pdf
Smirnov, A., Kashevnik, A., Shilov, N., Teslya, N., & Shabaev, A. (2014). Mobile application for
guiding tourist activities: Tourist assistant - TAIS. Paper presented at Conference of Open
Innovation Association, FRUCT. 2014. Oulu, Finland, October 27-31, 2014 (pp. 95-100).
Piscataway, New Jersey, USA: Institute of Electrical and Electronics Engineering, IEEE
https://doi.org/10.1109/FRUCT.2014.7000931
Sziva, I. (2017). Smart destinations for smart Generation? – The requirements of Generation Y
in the area of innovative communication. In: 6th Conference of the IATE - International
Association for Tourism Economics, 21-23 Jun 2017, Rimini, Italy. Available at http://unipub.
lib.uni-corvinus.hu/2945/1/Smart_destinations_Ivett%20Sziva.pdf
Štetić, S., & Šimičević, D. (2014). Menadžment turističke destinacije, Belgrade, Visoka turistička
škola strukovnih studija.
Štetić, S., Šimičević, D., & Kosar, N. (2017). Uticaj informacione i komunikacione tehnologije
(ICT) na potrošače u turizmu, Hotelska Kuća 2017 Conference:Inovacije u hotelijerstvu
i turizmu, 56-67, Zlatibor, Poslovno udruženje hotelsko ugostiteljske privrede Srbije
HORES.
Štetić, S., Trišić, I., & Nedelcu, A. (2019). Natural potentials of significance for the sustainable
tourism development – the focus on the special nature reserve. Journal of the Geographical
Institute “Jovan Cvijić” SASA, 69(3), 279-287. https://doi.org/10.2298/IJGI1903279S
The Travel Industry – How Mobile Apps Are Changing The Travel Habits?, DCS+ Travel Technologies,
Bucharest. Available at http://www.dcsplus.net/hubfs/PDF/Resources/How-mobile-
apps-are-changing-travel-habits.pdf?t=1531405451357
Tjostheim, I., & Holmqvist, K.A. (2010). Mobile Applications and Tourist Information In Situ,
in Gretzel, U., Law, R.& Fuchs, M. (Eds) Short Paper Track, ENTER 2010 Conference on
Information and Communication Technologies in Tourism. Available at http://agrilife.org/
ertr/files/2013/02/17-p78f.pdf
Trišić, I., Štetić, S., Privitera, D., & Nedelcu, A. (2020). Wine routes in Vojvodina Province,
Northern Serbia - a tool for sustainable tourism development. Sustainability, 12(1), 82.
https://doi.org/10.3390/su12010082
Trišić, I., Štetić, S., & Krstić, V. (2018). Possibilities to prevent negative environmental impacts.
Economics of Agriculture, 65(4), 1599-1614. https://doi.org/10.5937/ekoPolj1804599T
Trišić, I. (2019). Opportunities for sustainable tourism development and nature conservation in
Special Nature Reserve “Deliblatska Peščara“. Hotel and Tourism Management, 7(1), 83-
93. https://doi.org/10.5937/menhottur1901083T
Van Wee, B., Chorus, C., & Geurs, K. (2013). Information, communication, travel behavior and
accessibility. Journal of Transport and Land Use, 6(3), 1-16. https://doi.org/10.5198/jtlu.
v6i3.282
Yalçınkaya, P., Atay, L., & Korkmaz, H. (2018). An Evaluation on Smart Tourism. China-USA
Business Review, 17(6), 308-315. https://doi.org/10.17265/1537-1514/2018.06.004
Yus, F. (2014). Mobile Tourism: Discourse, Interactivity And Usability In Mobile Apps For
Tourism, Paper delivered at Discurso y Géneros del Turismo 2.0. Valencia: University
of Valencia and IULMA, April 2014. Available at https://personal.ua.es/francisco.yus/site/
mobile.pdf
Zelenka, J. (2009). Information and Communication Technologies in Tourism – Influence, Dynamics,
Trends. E+M Ekonomie a Management, 2009(1), 123-132.
https://doi.org/11025/17278
https://bevasarloutca.hu/en/about-us
https://www.budapestinfo.hu/search-results
https://www.infozagreb.hr/explore-zagreb/apps
https://play.google.com/store/apps/details?id=rs.bginfobox.belgrade.android&hl=en
https://play.google.com/store/apps/details?id=co.infinum.zagrebbethere
https://play.google.com/store/apps/details?id=hu.bum&hl=en
http://www.tob.rs/useful-informations/mobile-app/belgrade-info-guide
Keywords: Information and communication technology, Tourists’ satisfaction, Smart destination.
REFERENCES
Ajanki, A., Billinghurst, M., Gamper, H., Ja¨rvenpa¨a¨, T., Kandemir, M., Kaski, S., Koskela,
M., Kurimo, M., Laaksonen, J., Puolama¨ki, K., Ruokolainen, T., & Tossavainen, T.
(2011). An augmented reality interface to contextual information, Virtual Reality, 15(2-3),
161–173. https://doi.org/10.1007/s10055-010-0183-5
Ammirato, S., Della Gala M., & Felicetti, A.M. (2014). Tourism Destination Management: A
Collaborative Approach. In: Camarinha-Matos L.M., Afsarmanesh H. (eds) Collaborative
Systems for Smart Networked Environments. PRO-VE 2014. IFIP Advances in Information
and Communication Technology, vol. 434. Springer, Berlin, Heidelberg. https://doi.
org/10.1007/978-3-662-44745-1_21
Buhalis, D. (1998). Strategic use of information technologies in the tourism industry, Tourism
Management, 19(5), 409-421. https://doi.org/10.1016/S0261-5177(98)00038-7
Buhalis, D., & Amaranggana, A. (2015). Smart Tourism Destinations Enhancing Tourism Experience
through Personalisation of Services, in Tussyadiah, I., and Inversini, A., (eds),
ENTER 2015 Proceedings, Lugano, Springer-Verlag, Wien, ISBN:9783319143422, 377-
390.https://doi.org/10.1007/978-3-319-14343-9_28
Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management:
20 years on and 10 years after the Internet - The state of eTourism research, Tourism Management,
29(4), 609-623. https://doi.org/10.1016/j.tourman.2008.01.005
Buhalis, D., & Wagner, R. (2013) E-destinations: Global Best Practice in Tourism Technologies
and Applications. In: Cantoni L., Xiang Z. (eds) Information and Communication Technologies
in Tourism 2013. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-
36309-2_11
Čavlek, N., Matečić, I., & Ferjanić Hodak, D. (2010). Drivers of innovations in tourism: some
theoretical and practical aspects. Acta Turistica, 22(2), 201-220. https://hrcak.srce.hr/70626
Da Silva, A., & Rocha, H.V. (2012). M-Traveling: Mobile Applications in Tourism. International
Journal for Infonomics, 5(3/4). 618-630. https://doi.org/10.20533/iji.1742.4712.2012.0071
Dickinson, J., Ghali, K., Cherrett, T., Speed, C., Davies, N., & Norgate, S. (2012). Tourism and
the Smartphone App: Capabilities, Emerging Practice and Scope in the Travel Domain.
Current Issues in Tourism, 17(1). 1-18. https://doi.org/10.1080/13683500.2012.718323
Femenia-Serra, F., & Neuhofer, B. (2018). Smart tourism experiences: Conceptualisation, key
dimensions and research agenda. Investigaciones Regionales, 42. 129-150. https://doi.
org/10045/86748
Filofteia, T.M. (2016). Mobile applications for tourism. study regarding their use by Romanians,
Annals of the „Constantin Brâncuşi” University of Târgu Jiu, Economy Series, 4, 78–84.
Gretzel, U. (2015). Digital Marketing for Destination Management Organizations, Paper presented
at The Bali Tourism Forum International, 1st World Destination Management Outlook.
Bali, November 25-27.
Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: foundations and developments.
Electronic Markets, 25(3), 179–188. https://doi.org/10.1007/s12525-015-0196-8
Gu, Z., Zhang, Y., Chen, Y., & Chang, X. (2016). Analysis of Attraction Features of Tourism
Destinations in a Mega-City Based on Check-in Data Mining—A Case Study of Shenzhen,
China, International Journal of Geo-Information, 5(11), 210. https://doi.org/10.3390/
ijgi5110210
Kečkeš, A.L., & Tomičić, I. (2017). Augmented Reality in Tourism – Research and Applications
Overview. Interdisciplinary Description of Complex Systems, 15(2), 157-167. https://doi.
org/10.7906/indecs.15.2.5
Khan, M., Woo, M., Nam, K., & Chathoth, P. (2017). Smart city and smart tourism: A case of
Dubai. Sustainability, 9(12), 2279. https://doi.org/10.3390/su9122279
Kiilunen, O. (2013). Mobile applications as solutions to enhance sustainable travel behavior
among Generation Y, Master’s Thesis, HAAGA-HELIA, University of Applied Sciences.
Available at https://pdfs.semanticscholar.org/8851/de78ec607a327207b1245d3f01b975b4eb1e.
Kim, D., & Kim, S. (2017). The role of mobile technology in tourism: patents, articles, news,
and mobile tour app reviews. Sustainability, 9(11), 2082. https://doi.org/10.3390/su9112082
Kim, M., Kim J., Choi J., & Trivedi M. (2017). Mobile Shopping Through Applications: Understanding
Application Possession and Mobile Purchase, Journal of Interactive Marketing
39, 55-68. https://doi.org/10.1016/j.intmar.2017.02.001
Koo, C., Mendes-Filho, L., & Buhalis, D. (2019). Smart tourism and competitive advantage for
stakeholders: Guest editorial. Tourism Review, 74(1), 1-4. https://doi.org/10.1108/TR-02-
2019-208
Kounavis, C.D., Kasimati, A., & Zamani, E. (2012). Enhancing the Tourism Experience through
Mobile Augmented Reality: Challenges and Prospects. International Journal of Engineering
Business Management, Special Issue: Digital and Mobile Economy, 4, https://doi.
org/10.5772/51644
Kourouthanassis, P., Boletsis, C., Bardaki, C., & Chasanidou, D. (2014). Tourists responses to
mobile augmented reality travel guides: The role of emotions on adoption behaviour, Pervasive
and Mobile Computing, 18. 71-87. https://doi.org/10.1016/j.pmcj.2014.08.009
Martins, C., Costa, C., & Pacheco, O.R. (2013). E-Business strategies for destination management
organisations. In Santos, J., Serra, F., Águas, P. (Eds.) TMS Conference Series. Faro.
47- 56. https://doi.org/10198/10828
Milićević, S., Petrović, J., Kostić, M., & Lakićević, M. (2020). Tourism product in the function
of improving destination competitiveness: Case of Vrnjačka Banja, Serbia. Quality - Access
to Success, 21(178),133-138.
Nabben, A., Wetzel, E., Oldani, E., Huyeng, J., van de Boel, M., & Fan, Z. (2016). Smart Technologies
in Tourism: Case study on the influence of iBeacons on customer experience
during the 2015 SAIL Amsterdam event, Paper presented at International Tourism Student
Conference, Madrid, April 19-22, 2016. Available at https://opendataincubator.eu/wp-content/
uploads/2016/06/Smart-Technologies-in-Tourism.pdf
Neuhofer, B., Buhalis, D., & Ladkin, A. (2012). Conceptualising Technology Enhanced Destination
Experiences. Journal of Destination Marketing & Management, 1(1-2). 36-46.
https://doi.org/10.1016/j.jdmm.2012.08.001
Put-van den Beemt W.W.S., & Smith R. (2016). Smart tourism tools: Linking technology to
the touristic resources of a city, Paper presented at I Smart Tourism Congress Barcelona,
Barcelona, November 9-16, 2016, Available at https://www.cett.es/fitxers/campushtml/
MiniWebs/122/papers/PUT_SMITH.pdf
Schieder, T.K. (2013). Mobile Applications for UNESCO World Heritage Sites: Analyzing the
state-of-the-art, designing and assessing the usability of an application for two World Her
itage Sites in the canton of Ticino (Switzerland), Master’s Dissertation, Università della
Svizzera Italiana, Lugano (Switzerland), Faculties of economics and communication sciences.
Available at http://www.otur.usi.ch/sites/www.otur.usi.ch/files/uploads/masterthesis_
schiedertheresa.pdf
Smirnov, A., Kashevnik, A., Shilov, N., Teslya, N., & Shabaev, A. (2014). Mobile application for
guiding tourist activities: Tourist assistant - TAIS. Paper presented at Conference of Open
Innovation Association, FRUCT. 2014. Oulu, Finland, October 27-31, 2014 (pp. 95-100).
Piscataway, New Jersey, USA: Institute of Electrical and Electronics Engineering, IEEE
https://doi.org/10.1109/FRUCT.2014.7000931
Sziva, I. (2017). Smart destinations for smart Generation? – The requirements of Generation Y
in the area of innovative communication. In: 6th Conference of the IATE - International
Association for Tourism Economics, 21-23 Jun 2017, Rimini, Italy. Available at http://unipub.
lib.uni-corvinus.hu/2945/1/Smart_destinations_Ivett%20Sziva.pdf
Štetić, S., & Šimičević, D. (2014). Menadžment turističke destinacije, Belgrade, Visoka turistička
škola strukovnih studija.
Štetić, S., Šimičević, D., & Kosar, N. (2017). Uticaj informacione i komunikacione tehnologije
(ICT) na potrošače u turizmu, Hotelska Kuća 2017 Conference:Inovacije u hotelijerstvu
i turizmu, 56-67, Zlatibor, Poslovno udruženje hotelsko ugostiteljske privrede Srbije
HORES.
Štetić, S., Trišić, I., & Nedelcu, A. (2019). Natural potentials of significance for the sustainable
tourism development – the focus on the special nature reserve. Journal of the Geographical
Institute “Jovan Cvijić” SASA, 69(3), 279-287. https://doi.org/10.2298/IJGI1903279S
The Travel Industry – How Mobile Apps Are Changing The Travel Habits?, DCS+ Travel Technologies,
Bucharest. Available at http://www.dcsplus.net/hubfs/PDF/Resources/How-mobile-
apps-are-changing-travel-habits.pdf?t=1531405451357
Tjostheim, I., & Holmqvist, K.A. (2010). Mobile Applications and Tourist Information In Situ,
in Gretzel, U., Law, R.& Fuchs, M. (Eds) Short Paper Track, ENTER 2010 Conference on
Information and Communication Technologies in Tourism. Available at http://agrilife.org/
ertr/files/2013/02/17-p78f.pdf
Trišić, I., Štetić, S., Privitera, D., & Nedelcu, A. (2020). Wine routes in Vojvodina Province,
Northern Serbia - a tool for sustainable tourism development. Sustainability, 12(1), 82.
https://doi.org/10.3390/su12010082
Trišić, I., Štetić, S., & Krstić, V. (2018). Possibilities to prevent negative environmental impacts.
Economics of Agriculture, 65(4), 1599-1614. https://doi.org/10.5937/ekoPolj1804599T
Trišić, I. (2019). Opportunities for sustainable tourism development and nature conservation in
Special Nature Reserve “Deliblatska Peščara“. Hotel and Tourism Management, 7(1), 83-
93. https://doi.org/10.5937/menhottur1901083T
Van Wee, B., Chorus, C., & Geurs, K. (2013). Information, communication, travel behavior and
accessibility. Journal of Transport and Land Use, 6(3), 1-16. https://doi.org/10.5198/jtlu.
v6i3.282
Yalçınkaya, P., Atay, L., & Korkmaz, H. (2018). An Evaluation on Smart Tourism. China-USA
Business Review, 17(6), 308-315. https://doi.org/10.17265/1537-1514/2018.06.004
Yus, F. (2014). Mobile Tourism: Discourse, Interactivity And Usability In Mobile Apps For
Tourism, Paper delivered at Discurso y Géneros del Turismo 2.0. Valencia: University
of Valencia and IULMA, April 2014. Available at https://personal.ua.es/francisco.yus/site/
mobile.pdf
Zelenka, J. (2009). Information and Communication Technologies in Tourism – Influence, Dynamics,
Trends. E+M Ekonomie a Management, 2009(1), 123-132.
https://doi.org/11025/17278
https://bevasarloutca.hu/en/about-us
https://www.budapestinfo.hu/search-results
https://www.infozagreb.hr/explore-zagreb/apps
https://play.google.com/store/apps/details?id=rs.bginfobox.belgrade.android&hl=en
https://play.google.com/store/apps/details?id=co.infinum.zagrebbethere
https://play.google.com/store/apps/details?id=hu.bum&hl=en
http://www.tob.rs/useful-informations/mobile-app/belgrade-info-guide
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