The Impact of Information Technology and Software Tools on Improvement of Business of Tourism Sector in the Sarajevo Canton
Mahir Zajmović - University „VITEZ“, Školska 23, 72270 Travnik, Bosnia and Herzegovina
Ibrahim Obhođaš - University „VITEZ“, Školska 23, 72270 Travnik, Bosnia and Herzegovina
DOI: https://doi.org/10.31410/tmt.2021-2022.471
Mahir Zajmović - University „VITEZ“, Školska 23, 72270 Travnik, Bosnia and Herzegovina
Ibrahim Obhođaš - University „VITEZ“, Školska 23, 72270 Travnik, Bosnia and Herzegovina
DOI: https://doi.org/10.31410/tmt.2021-2022.471
6th International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era, Belgrade, 2021/2022, Published by: Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, North Macedonia; ISSN 2683-5673, ISBN 978-86-80194-49-3; Editors: Vuk Bevanda, associate professor, Faculty of Social Sciences, Belgrade, Serbia; Snežana Štetić, full time professor, The College of Tourism, Belgrade, Serbia, Printed by: SKRIPTA International, Belgrade
Abstract: The Internet is undoubtedly the world’s most important social phenomenon, which today is a matter of great interest and research. According to statistics on Internet use, in 2019 the number of Internet users in the world was more than 4 billion. Rise of the Internet, as well as the development of other information and communication technologies, changed significantly modern ways of communication and business in the tourism sector. The analysis of tourist demand arising from the use of information and communication technologies, software, the Internet and social networks is becoming a key element in forecasting future values given the increasingly present new trends based on the use of information and communication technologies.
This paper aims to present the impact of IT and software tools on improving the business of the tourism sector in Sarajevo Canton.
Keywords: IT; Software; Tourism; Business; Sarajevo Canton
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Buhalis, D. (2020). Technology in tourism-from information communication technologies to eTourism
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Doong, S. H., & Ho, S. C. (2012). The impact of ICT development on the global digital divide. Electronic
Commerce Research and Applications, 11(5), 518-533.
Dzia-Uddin, D. N., Hashim, S.A., & Mohd Isa, Z. (2018). Self-Service Technologies Influencing Guest
Satisfaction In Hotel Industry. Journal of Hospitality and Networks.
Fernández-Portillo, A., Almodóvar-González, M., & Hernández-Mogollón, R. (2020). Impact of ICT
development on economic growth. A study of OECD European union countries. Technology in
Society, 63, 101420.
Gavrić, T., Obhođaš, I., & Jakupović, E. (2020). Prepreke za implementaciju korona zakona na sektor
malog i srednje poduzetnišva u Bosni i Hercegovini. Časopis za ekonomiju i tržište komunikacije.
https://partner.booking.com/hr/pomoc/channel-managerom/što-je-channel-manager-i-koje-su-njegoveprednosti,
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https://sarajevo.travel/ba/gdje-odsjesti/hoteli, Retrieved August 28, 2021
https://www.checkfront.com/how-to-setup-your-booking-system, Retrieved September 1, 2021
https://www.e-spincorp.com/impact-information-technology-on-tourism-and-hospitality/, Retrieved
September 8, 2021
https://www.springer.com/journal/40558, Retrieved September 8, 2021
Ilić, I., Nikolić, A. (2017). Implications of modern technology development for the tourism of the Republic
of Serbia. University of Niš, Niš.
Inkson, C., & Minnaert, L. (2018). Tourism management: An introduction. Sage.
Jaganjac, J., Obhođaš, I., & Zajmović, M. (2020) Forecast of The Impact of Covid-19 on Consumption
and Employment in Bosnia and Herzegovina Using the Trend Method. International Journal of
Sales. Retailing & Marketing.
Kaushal, V., & Srivastava, S. (2021). Hospitality and tourism industry amid COVID-19 pandemic: Perspectives
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Khan, Y.H. (2018). The Effects of ICT Application on the Tourism and Hospitality Industries in London.
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in hospitality and tourism. International Journal of Contemporary Hospitality Management.
Masaki, E. A., John, M. W. F., & Abel, M. C. (2021). Impact of ICT tools and apps on tourism destination
marketing. a case of RDB and Marriot hotels, Kigali, Rwanda. International Journal of Social
Science and Economic Research, 6(4), 1232-1249.
Mihajlović, I. (2013). Dinamika utjecaja novih trendova u turizmu primjenom ICT-a i posljedice transformacijskih
procesa na poslovanje turističkih agencija. Poslovna izvrsnost.
Mulyana, A., Briandana, R., & Rekarti, E. (2020). ICT and social media as a marketing communication
platform in facilitating social engagement in the digital era. International Journal of Innovation,
Creativity and Change, 13(5), 1-16.
Nikoli, G., Lazakidou, A. (2019). The Impact of Information and Communication Technology on the
Tourism Sector. University of Peloponnese.
Pradhan, R. P., Arvin, M. B., Nair, M. S., Hall, J. H., & Bennett, S. E. (2021). Sustainable economic
development in India: The dynamics between financial inclusion, ICT development, and economic
growth. Technological Forecasting and Social Change, 169, 120758.
Rayman–Bacchaus, L., Molina, A. (2001). Internet-based tourism services: business issues and trends.
Futures.
Tang, J., Wang, W., & Yu, Z. (2020). Globalisation, ICT investment and firm dynamism. Transnational
Corporations Review, 12(2), 193-202.
Vinčević, V., Zajmović, M. (2021). Big Data Concept and Usage in Modern Crisis Businesses. SKEI
2021.
Zekanović-Korona, Lj., Klarin, T. (2012). Internet: informacijsko-komunikacijska platforma za nove
načine putovanja. Medijska istraživanja: znanstveno-stručni časopis za novinarstvo i medije.
Zhang, D., Tu, J., Zhou, L., & Yu, Z. (2020). Higher tourism specialization, better hotel industry efficiency?.
International journal of hospitality management, 87, 102509.
This paper aims to present the impact of IT and software tools on improving the business of the tourism sector in Sarajevo Canton.
Keywords: IT; Software; Tourism; Business; Sarajevo Canton
REFERENCES
Abdulla, S. A. M., Khalifa, G. S., Abuelhassan, A. E., Nordin, B. B., Ghosh, A., & Bhaumik, A.
(2020). Advancement of Destination Service Quality Management Technology in Tourism industry.
Journal of Critical Reviews, 7(11), 2317-2324.
Alaei, A. R., Becken, S., Stantic, B. (2017). Sentiment analysis in tourism: Capitalising on Big Data.
Journal of Travel Research, Vol.58.
Ali, A., & Frew, A. J. (2010). ICT and its role in sustainable tourism development. In Information and
communication technologies in tourism 2010 (pp. 479-491). Springer, Vienna.
Baldigara, T., Štambuk, A., & Mamula, M. (2013) Doprinos modeliranju e-turističke potražnje. Fakultet
za menadžment u turizmu i ugostiteljstvu. Opatija.
Baletić, Z. (1995). Ekonomski leksikon. Zagreb: Leksikografski zavod „Miroslav Krleža“i Masmedia.
Bayram, G.E. (2020). Impact of Information Technology on Tourism. The Emerald Handbook of ICT
in Tourism and Hospitality.
Buhalis, D. (2020). Technology in tourism-from information communication technologies to eTourism
and smart tourism towards ambient intelligence tourism: a perspective article. Tourism review.
Calero, C., & Turner, L. W. (2020). Regional economic development and tourism: A literature review to
highlight future directions for regional tourism research. Tourism Economics, 26(1), 3-26.
Cheng, C. Y., Chien, M. S., & Lee, C. C. (2021). ICT diffusion, financial development, and economic
growth: An international cross-country analysis. Economic modelling, 94, 662-671.
Cleary, S., Malleret, T., Risques: Perception, Evaluation, Gestion, Maxima, Paris, 2006.
Croes, R., Ridderstaat, J., Bąk, M., & Zientara, P. (2021). Tourism specialization, economic growth,
human development and transition economies: The case of Poland. Tourism Management, 82,
104181.
Doong, S. H., & Ho, S. C. (2012). The impact of ICT development on the global digital divide. Electronic
Commerce Research and Applications, 11(5), 518-533.
Dzia-Uddin, D. N., Hashim, S.A., & Mohd Isa, Z. (2018). Self-Service Technologies Influencing Guest
Satisfaction In Hotel Industry. Journal of Hospitality and Networks.
Fernández-Portillo, A., Almodóvar-González, M., & Hernández-Mogollón, R. (2020). Impact of ICT
development on economic growth. A study of OECD European union countries. Technology in
Society, 63, 101420.
Gavrić, T., Obhođaš, I., & Jakupović, E. (2020). Prepreke za implementaciju korona zakona na sektor
malog i srednje poduzetnišva u Bosni i Hercegovini. Časopis za ekonomiju i tržište komunikacije.
https://partner.booking.com/hr/pomoc/channel-managerom/što-je-channel-manager-i-koje-su-njegoveprednosti,
Retrieved September 1, 2021
https://sarajevo.travel/ba/gdje-odsjesti/hoteli, Retrieved August 28, 2021
https://www.checkfront.com/how-to-setup-your-booking-system, Retrieved September 1, 2021
https://www.e-spincorp.com/impact-information-technology-on-tourism-and-hospitality/, Retrieved
September 8, 2021
https://www.springer.com/journal/40558, Retrieved September 8, 2021
Ilić, I., Nikolić, A. (2017). Implications of modern technology development for the tourism of the Republic
of Serbia. University of Niš, Niš.
Inkson, C., & Minnaert, L. (2018). Tourism management: An introduction. Sage.
Jaganjac, J., Obhođaš, I., & Zajmović, M. (2020) Forecast of The Impact of Covid-19 on Consumption
and Employment in Bosnia and Herzegovina Using the Trend Method. International Journal of
Sales. Retailing & Marketing.
Kaushal, V., & Srivastava, S. (2021). Hospitality and tourism industry amid COVID-19 pandemic: Perspectives
on challenges and learnings from India. International Journal of Hospitality Management,
92, 102707.
Khan, Y.H. (2018). The Effects of ICT Application on the Tourism and Hospitality Industries in London.
Comilla University.
Law, R., Buhalis, D., & Cobanoglu, C. (2013). Progress on information and communication technologies
in hospitality and tourism. International Journal of Contemporary Hospitality Management.
Masaki, E. A., John, M. W. F., & Abel, M. C. (2021). Impact of ICT tools and apps on tourism destination
marketing. a case of RDB and Marriot hotels, Kigali, Rwanda. International Journal of Social
Science and Economic Research, 6(4), 1232-1249.
Mihajlović, I. (2013). Dinamika utjecaja novih trendova u turizmu primjenom ICT-a i posljedice transformacijskih
procesa na poslovanje turističkih agencija. Poslovna izvrsnost.
Mulyana, A., Briandana, R., & Rekarti, E. (2020). ICT and social media as a marketing communication
platform in facilitating social engagement in the digital era. International Journal of Innovation,
Creativity and Change, 13(5), 1-16.
Nikoli, G., Lazakidou, A. (2019). The Impact of Information and Communication Technology on the
Tourism Sector. University of Peloponnese.
Pradhan, R. P., Arvin, M. B., Nair, M. S., Hall, J. H., & Bennett, S. E. (2021). Sustainable economic
development in India: The dynamics between financial inclusion, ICT development, and economic
growth. Technological Forecasting and Social Change, 169, 120758.
Rayman–Bacchaus, L., Molina, A. (2001). Internet-based tourism services: business issues and trends.
Futures.
Tang, J., Wang, W., & Yu, Z. (2020). Globalisation, ICT investment and firm dynamism. Transnational
Corporations Review, 12(2), 193-202.
Vinčević, V., Zajmović, M. (2021). Big Data Concept and Usage in Modern Crisis Businesses. SKEI
2021.
Zekanović-Korona, Lj., Klarin, T. (2012). Internet: informacijsko-komunikacijska platforma za nove
načine putovanja. Medijska istraživanja: znanstveno-stručni časopis za novinarstvo i medije.
Zhang, D., Tu, J., Zhou, L., & Yu, Z. (2020). Higher tourism specialization, better hotel industry efficiency?.
International journal of hospitality management, 87, 102509.
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