The Main Components of the Tourism Infrastructure Development
Lejla Žunić - University of Sarajevo, Faculty of Science, Department of Geography, Zmaja od Bosne 33-35, 71000 Sarajevo,
Bosnia and Herzegovina
Tatjana Pivac - University of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, 21102 Novi Sad, Serbia
Kristina Košić - University of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, 21102 Novi Sad, Serbia
DOI: https://doi.org/10.31410/tmt.2022-2023.393
Lejla Žunić - University of Sarajevo, Faculty of Science, Department of Geography, Zmaja od Bosne 33-35, 71000 Sarajevo,
Bosnia and Herzegovina
Tatjana Pivac - University of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, 21102 Novi Sad, Serbia
Kristina Košić - University of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management,
Trg Dositeja Obradovića 3, 21102 Novi Sad, Serbia
DOI: https://doi.org/10.31410/tmt.2022-2023.393
7th International Thematic Monograph - Modern Management Tools and Economy of Tourism Sector in Present Era, Belgrade, 2022/2023, Published by: Association of Economists and Managers of the Balkans in cooperation with the Faculty of Tourism and Hospitality, Ohrid, North Macedonia; ISSN 2683-5673, ISBN 978-86-80194-56-1 ; Editors: Vuk Bevanda, associate professor, Faculty of Social Sciences, Belgrade, Serbia; Snežana Štetić, full time professor, The College of Tourism, Belgrade, Serbia, Printed by: SKRIPTA International, Belgrade
Abstract: This chapter clarifies the connection between tourism, tourism in- frastructure and socio-cultural and economic benefits. Socio-cultural im- pacts of tourism are measured through an increase in infrastructure („ur- banisation“), education, partnership, cultural image and standard of living, which depends naturally on the economic component as well. The develop- ment of tourism infrastructure is one of the most important indicators of posi- tive changes in destination, which relate to its physiognomy, functionality, ac- cessibility, attractiveness and usability. Tourism infrastructure is made of tour- ist facilities and contents that serve tourists (and local people) and is com- posed of several components: catering and productive services etc. Develop- ment of accommodation, tour operators and tourist information are present- ed, as they induce local economy and employment, traffic connections, cul- tural exchange, urbanisation and modernisation of living environment in the best way. New trends imply an expansion of hotel chains, luxury and eco-ho- tels mostly in the west but also their arrival to developing destinations, for ex- ample, Sarajevo, Bosnia and Herzegovina; development of the biggest tour operators in SAD and Europe (especially the UK and other), aswell as network- ing and informatisation of tourist information system.
Keywords: Tourism infrastructure; Accommodation; Tour operators; Tourist information
REFERENCES
ABC•CCRA. (2022). Hotels by Region, https://abcglobalservices.com/corporate-hotel-programs/ Amandeep, A. (2017). Green Hotels and Sustainable Hotel Operations in India. Internation- al Journal of Management and Social Sciences Research, Vol. 6, No. 2, SLAA Publica- tions, Bangalore, https://www.researchgate.net/publication/313857970_Green_Hotels_and_
Sustainable_Hotel_Operations_in_India
Aris Anuar, A. N., Ahmad, H., Jusoh, H., & Hussain, M. Y. (2012). The Essential Elements Un- derlying Formation of Tourist Friendly Destination Concept: Analysis in Micro Level. Asian Social Science, 8(13). https://doi.org/10.5539/ass.v8n13p59
Attia, R. M., El Kasrawy, S., & Hamid, N. A. (2020). Exploring the Role of Egyptian Tour- ism Related Third Sector Organizations (TSOs) in Sustainable Tourism Development. The Scientific Journal of the Faculty of Tourism and Hotels- JFTH, vol.17 (2), ISSN 2314- 7024, E-ISSN 2682-2180, https://thalexu.journals.ekb.eg/article_134647_48a7c1a9f745ff- c520013e735622b68e.pdf
Bogdashev, I. V., Apalkova, A. A., & Votchenko, E. S. (2019). Tourism industry in Russia and the EU: are there any consequences of multitiered national agenda? RUDN Journal of Econom- ics, 27(3), 536-550. https://doi.org/10.22363/2313-2329-2019-27-3-536-550
Community Infrastructure. (2014). PDNA Guidelines, Volume B, GFDRR, https://www.gfdrr.org/ sites/default/files/publication/pdna-guidelines-vol-b-community-infrastructure.pdf
Cunha, L. (2012). The Definition and Scope of Tourism: a Necessary Inquiry. Cogitur: Journal of Tourism Studies, Artigos Científicos, http://hdl.handle.net/10437/5239
Deraman, F., Ismail, N., Arifin, A., & Mostafa, M. (2017). Green practices in hotel industry: Fac- tors influencing the implementation. Journal of Tourism, Hospitality & Culinary Arts, Vol. 9 (2), pp. 305-316, Malaysia, https://fhtm.uitm.edu.my/images/jthca/Vol9Issue2/2-13.pdf
Dupeyras, A., & MacCallum, N. (2013). Indicators for Measuring Competitiveness in Tourism: A Guidance Document, OECD Tourism Papers, 2013/02, OECD Publishing, http://dx.doi. org/10.1787/5k47t9q2t923-en
Eurostat. (2012). https://ec.europa.eu/eurostat/statistics-explained/index.php?title=File:Key_in- dicators,_travel_agency,_tour_operator_reservation_service_and_related_activities_ (NACE_Division_79),_EU-28,_2012.png
Global Data, Travel & Tourism Intelligence Centre. (2019). https://www.hotel-online.com/press_ releases/release/number-of-luxury-hotels-in-the-us-to-reach-1123-by-2022-says-globaldata/
International Luxury Travel Market & Panrotas. (2023). Annual Luxury Trav- el Report Brazil and Latin America 2022-2023, https://issuu.com/panrotas/docs/ iltmepanrotasannualluxurytravelreportbrazillatinam
Jovanović, S., & Ilić, I. (2016). Infrastructure as Important Determinant of Tourism Development in the Countries of Southeast Europe. Ecoforum, 5, 1-34. https://www.semanticscholar.org/ paper/INFRASTRUCTURE-AS-IMPORTANT-DETERMINANT-OF-TOURISM-Jova-
novi%C4%87-Ili%C4%87/f03a267ce9d853ba1bb95d6b05e36bd189aee327
Kalaitan, T. V., Stybel1, V. V., Gutyj, B. V., Hrymak1, O. Y., Kushnir, L. P., Yaroshevych, N. B., Vovk, M. V., & Kindrat, O. V. (2021). Ecotourism and sustainable development. Prospects for Ukraine. Ukrainian Journal of Ecology, vol. 11(1), 373-383, doi: 10.15421/2021_55
Košić, K. (2012). Ruralni turizam Vojvodine. Departman za geografiju, turizam i hotelijer- stvo, Prirodno-matematički fakultet, Univerzitet u Novom Sadu, Novi Sad, ISBN 978-86-7031-279-1
Kreag, G.(2001). The Impactsof Tourism. The Universityof Minnesota, USA, https://books.goog- le.rs/books/about/The_Impacts_of_Tourism.html?id=SgiHHAAACAAJ&redir_esc=y
Krupskyi, O. P., Dzhusov, O., Meshko, N., Britchenko, I., & Prytykin, A. (2019). Key sources when formulating competitive advantages for hotel chains. Tourism: An International In- terdisciplinary Journal, 67 (1), 34-46, https://hrcak.srce.hr/218374
Leung, Y. F., Spenceley, A., Hvenegaard, G., & Buckley, R. (2015). Tourism and Visitor Manage- ment in Protected Areas. IUCN- International Union for Conservation of Nature and Natu- ral Resources, https://portals.iucn.org/library/sites/library/files/documents/PAG-027-En.pdf
Millar, M., & Baloglu, S. (2008). Hotel Guests’ Preferences for Green Hotel Attributes. Hospi- tality Management. Paper 5. http://repository.usfca.edu/hosp/5
Mohamed, B., & Omar, S. I. (2005). The Evaluation of Tourist Infrastructure in Northern Ma- laysia. Asian Planning Schools Association Conference 2005 (APSA) – Cities for People, https://www.researchgate.net/publication/294871676_The_Evaluation_of_Tourist_Infra- structure_in_Northern_Malaysia
Ogbeide, G. C. (2013). Perception of Green Hotels in the 21 Century. Journal of Tourism In- sights, 3(1). https://doi.org/10.9707/2328-0824.1032
Oxford Reference. (n.d.). https://www.oxfordreference.com/
Panayotis,V.(2020).Europeanhotelindustry:Adecadeofgrowth.HospitalityOnMagazine,France, https://hospitality-on.com/en/statistics-trends/european-hotel-industry-decade-growth Petrič, L. (2007). Osnove turizma. Ekonomski fakultet, Sveučilište u Splitu, ISBN 953-6024-90-X Statista Research Department. (2022). Market size of the travel agency sector in the United
States from 2012 to 2021, https://www.statista.com/
UNWTO International Tourism Highlights. (2020). https://www.e-unwto.org/doi/ book/10.18111/9789284422456
Włodarczyk, B. (2014). Space in tourism, tourism in space: on the need for definition, delimitation and classification. Turyzm/Tourism, 24(1), 25-34. https://doi.org/10.2478/tour-2014-0003
World Bank. (2020). WTO, Yearbook of tourism statistics, https://data.worldbank.org/indicator/
ST.INT.TRNX.CD?end=2020&start=1995&view=chart
World Economic Forum. (2019). The Travel & Tourism Competitiveness Report 2019, https://
www3.weforum.org/docs/WEF_TTCR_2019.pdf
Zhuang, X., Yao, Y., & Li, J. (2019). Sociocultural Impacts of Tourism on Residents of World Cultural Heritage Sites in China. Sustainability, vol.11 (3), 2019, https://doi.org/10.3390/ su11030840
Žunić, L. (2015). Evaluation of Factor of Hospitality in Sarajevo Tourism Destination. Book of Proceedings, International Tourism and Hospitality Management Conference Saraje- vo, Bosnia and Herzegovina, 30-9-04.10.2015, pp. 263-280. https://geografija.pmf.unsa.ba/ jthm/fi es/123/JTHM%20%201/RADOVI%20U%20PDF-U/ithmc_conference_proceed- ings_book_v2-271-288.pdf
Žunić, L. (2016). Turizam Sarajeva, turističko-geografska valorizacija receptivnih antropogenih faktora i njihov značaj za planiranje turističke ponude. Dissertation, Prirodno-matem- atički fakultet, Univerzitet u Sarajevu, Sarajevo
Žunić, L. (2018). Turizam Sarajeva - receptivni kulturni faktori destinacije. Prirodno-matem- atički fakultet, Univerzitet u Sarajevu, Sarajevo, ISBN 978-9926-453-04-6
Žunić, L. (2022). Pozitivni socio-kulturni impakti turizma na geografsku i životnu sredinu. Prirodno-matematički fakultet, Univerzitet u Sarajevu, Sarajevo, ISBN 978-9926-453-52-7 Žunić, L., Bidžan-Gekić, A., & Gekić, H. (2019). Environmental Practices in Sarajevo Luxury
Hotels. European Researcher, 10(3). https://doi.org/10.13187/er.2019.3.196
Additional Reading
Pivac, T., Vujičić, M., Besermenji, S., Vukojević, D., Cimbaljević, M., & Marić, A. (2022). Me- nadžment kulturnog nasleđa i kulturnog turizma, Prirodno-matematički fakultet.
Pravilnik o razvrstavanju, minimalnim uslovima i kategorizaciji ugostiteljskih objekata iz skupine hoteli. (n.d.). https://propisi.ks.gov.ba/sites/propisi.ks.gov.ba/files/Pravilnik_o_ razvrst.minimal.uslovima_i_kategorizaciji_ugost.objekata_iz_skupine_hotel3210.pdf
Zakon o ugostiteljskoj djelatnosti u Federaciji BiH. (2009). https://fbihvlada.gov.ba/bosanski/
zakoni/2009/zakoni/19hrv.htm
Zakon o ugostiteljstvu Federacije Bosne I Hercegovine. (2018). https://parlamentfbih.gov.ba/
Keywords: Tourism infrastructure; Accommodation; Tour operators; Tourist information
REFERENCES
ABC•CCRA. (2022). Hotels by Region, https://abcglobalservices.com/corporate-hotel-programs/ Amandeep, A. (2017). Green Hotels and Sustainable Hotel Operations in India. Internation- al Journal of Management and Social Sciences Research, Vol. 6, No. 2, SLAA Publica- tions, Bangalore, https://www.researchgate.net/publication/313857970_Green_Hotels_and_
Sustainable_Hotel_Operations_in_India
Aris Anuar, A. N., Ahmad, H., Jusoh, H., & Hussain, M. Y. (2012). The Essential Elements Un- derlying Formation of Tourist Friendly Destination Concept: Analysis in Micro Level. Asian Social Science, 8(13). https://doi.org/10.5539/ass.v8n13p59
Attia, R. M., El Kasrawy, S., & Hamid, N. A. (2020). Exploring the Role of Egyptian Tour- ism Related Third Sector Organizations (TSOs) in Sustainable Tourism Development. The Scientific Journal of the Faculty of Tourism and Hotels- JFTH, vol.17 (2), ISSN 2314- 7024, E-ISSN 2682-2180, https://thalexu.journals.ekb.eg/article_134647_48a7c1a9f745ff- c520013e735622b68e.pdf
Bogdashev, I. V., Apalkova, A. A., & Votchenko, E. S. (2019). Tourism industry in Russia and the EU: are there any consequences of multitiered national agenda? RUDN Journal of Econom- ics, 27(3), 536-550. https://doi.org/10.22363/2313-2329-2019-27-3-536-550
Community Infrastructure. (2014). PDNA Guidelines, Volume B, GFDRR, https://www.gfdrr.org/ sites/default/files/publication/pdna-guidelines-vol-b-community-infrastructure.pdf
Cunha, L. (2012). The Definition and Scope of Tourism: a Necessary Inquiry. Cogitur: Journal of Tourism Studies, Artigos Científicos, http://hdl.handle.net/10437/5239
Deraman, F., Ismail, N., Arifin, A., & Mostafa, M. (2017). Green practices in hotel industry: Fac- tors influencing the implementation. Journal of Tourism, Hospitality & Culinary Arts, Vol. 9 (2), pp. 305-316, Malaysia, https://fhtm.uitm.edu.my/images/jthca/Vol9Issue2/2-13.pdf
Dupeyras, A., & MacCallum, N. (2013). Indicators for Measuring Competitiveness in Tourism: A Guidance Document, OECD Tourism Papers, 2013/02, OECD Publishing, http://dx.doi. org/10.1787/5k47t9q2t923-en
Eurostat. (2012). https://ec.europa.eu/eurostat/statistics-explained/index.php?title=File:Key_in- dicators,_travel_agency,_tour_operator_reservation_service_and_related_activities_ (NACE_Division_79),_EU-28,_2012.png
Global Data, Travel & Tourism Intelligence Centre. (2019). https://www.hotel-online.com/press_ releases/release/number-of-luxury-hotels-in-the-us-to-reach-1123-by-2022-says-globaldata/
International Luxury Travel Market & Panrotas. (2023). Annual Luxury Trav- el Report Brazil and Latin America 2022-2023, https://issuu.com/panrotas/docs/ iltmepanrotasannualluxurytravelreportbrazillatinam
Jovanović, S., & Ilić, I. (2016). Infrastructure as Important Determinant of Tourism Development in the Countries of Southeast Europe. Ecoforum, 5, 1-34. https://www.semanticscholar.org/ paper/INFRASTRUCTURE-AS-IMPORTANT-DETERMINANT-OF-TOURISM-Jova-
novi%C4%87-Ili%C4%87/f03a267ce9d853ba1bb95d6b05e36bd189aee327
Kalaitan, T. V., Stybel1, V. V., Gutyj, B. V., Hrymak1, O. Y., Kushnir, L. P., Yaroshevych, N. B., Vovk, M. V., & Kindrat, O. V. (2021). Ecotourism and sustainable development. Prospects for Ukraine. Ukrainian Journal of Ecology, vol. 11(1), 373-383, doi: 10.15421/2021_55
Košić, K. (2012). Ruralni turizam Vojvodine. Departman za geografiju, turizam i hotelijer- stvo, Prirodno-matematički fakultet, Univerzitet u Novom Sadu, Novi Sad, ISBN 978-86-7031-279-1
Kreag, G.(2001). The Impactsof Tourism. The Universityof Minnesota, USA, https://books.goog- le.rs/books/about/The_Impacts_of_Tourism.html?id=SgiHHAAACAAJ&redir_esc=y
Krupskyi, O. P., Dzhusov, O., Meshko, N., Britchenko, I., & Prytykin, A. (2019). Key sources when formulating competitive advantages for hotel chains. Tourism: An International In- terdisciplinary Journal, 67 (1), 34-46, https://hrcak.srce.hr/218374
Leung, Y. F., Spenceley, A., Hvenegaard, G., & Buckley, R. (2015). Tourism and Visitor Manage- ment in Protected Areas. IUCN- International Union for Conservation of Nature and Natu- ral Resources, https://portals.iucn.org/library/sites/library/files/documents/PAG-027-En.pdf
Millar, M., & Baloglu, S. (2008). Hotel Guests’ Preferences for Green Hotel Attributes. Hospi- tality Management. Paper 5. http://repository.usfca.edu/hosp/5
Mohamed, B., & Omar, S. I. (2005). The Evaluation of Tourist Infrastructure in Northern Ma- laysia. Asian Planning Schools Association Conference 2005 (APSA) – Cities for People, https://www.researchgate.net/publication/294871676_The_Evaluation_of_Tourist_Infra- structure_in_Northern_Malaysia
Ogbeide, G. C. (2013). Perception of Green Hotels in the 21 Century. Journal of Tourism In- sights, 3(1). https://doi.org/10.9707/2328-0824.1032
Oxford Reference. (n.d.). https://www.oxfordreference.com/
Panayotis,V.(2020).Europeanhotelindustry:Adecadeofgrowth.HospitalityOnMagazine,France, https://hospitality-on.com/en/statistics-trends/european-hotel-industry-decade-growth Petrič, L. (2007). Osnove turizma. Ekonomski fakultet, Sveučilište u Splitu, ISBN 953-6024-90-X Statista Research Department. (2022). Market size of the travel agency sector in the United
States from 2012 to 2021, https://www.statista.com/
UNWTO International Tourism Highlights. (2020). https://www.e-unwto.org/doi/ book/10.18111/9789284422456
Włodarczyk, B. (2014). Space in tourism, tourism in space: on the need for definition, delimitation and classification. Turyzm/Tourism, 24(1), 25-34. https://doi.org/10.2478/tour-2014-0003
World Bank. (2020). WTO, Yearbook of tourism statistics, https://data.worldbank.org/indicator/
ST.INT.TRNX.CD?end=2020&start=1995&view=chart
World Economic Forum. (2019). The Travel & Tourism Competitiveness Report 2019, https://
www3.weforum.org/docs/WEF_TTCR_2019.pdf
Zhuang, X., Yao, Y., & Li, J. (2019). Sociocultural Impacts of Tourism on Residents of World Cultural Heritage Sites in China. Sustainability, vol.11 (3), 2019, https://doi.org/10.3390/ su11030840
Žunić, L. (2015). Evaluation of Factor of Hospitality in Sarajevo Tourism Destination. Book of Proceedings, International Tourism and Hospitality Management Conference Saraje- vo, Bosnia and Herzegovina, 30-9-04.10.2015, pp. 263-280. https://geografija.pmf.unsa.ba/ jthm/fi es/123/JTHM%20%201/RADOVI%20U%20PDF-U/ithmc_conference_proceed- ings_book_v2-271-288.pdf
Žunić, L. (2016). Turizam Sarajeva, turističko-geografska valorizacija receptivnih antropogenih faktora i njihov značaj za planiranje turističke ponude. Dissertation, Prirodno-matem- atički fakultet, Univerzitet u Sarajevu, Sarajevo
Žunić, L. (2018). Turizam Sarajeva - receptivni kulturni faktori destinacije. Prirodno-matem- atički fakultet, Univerzitet u Sarajevu, Sarajevo, ISBN 978-9926-453-04-6
Žunić, L. (2022). Pozitivni socio-kulturni impakti turizma na geografsku i životnu sredinu. Prirodno-matematički fakultet, Univerzitet u Sarajevu, Sarajevo, ISBN 978-9926-453-52-7 Žunić, L., Bidžan-Gekić, A., & Gekić, H. (2019). Environmental Practices in Sarajevo Luxury
Hotels. European Researcher, 10(3). https://doi.org/10.13187/er.2019.3.196
Additional Reading
Pivac, T., Vujičić, M., Besermenji, S., Vukojević, D., Cimbaljević, M., & Marić, A. (2022). Me- nadžment kulturnog nasleđa i kulturnog turizma, Prirodno-matematički fakultet.
Pravilnik o razvrstavanju, minimalnim uslovima i kategorizaciji ugostiteljskih objekata iz skupine hoteli. (n.d.). https://propisi.ks.gov.ba/sites/propisi.ks.gov.ba/files/Pravilnik_o_ razvrst.minimal.uslovima_i_kategorizaciji_ugost.objekata_iz_skupine_hotel3210.pdf
Zakon o ugostiteljskoj djelatnosti u Federaciji BiH. (2009). https://fbihvlada.gov.ba/bosanski/
zakoni/2009/zakoni/19hrv.htm
Zakon o ugostiteljstvu Federacije Bosne I Hercegovine. (2018). https://parlamentfbih.gov.ba/
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